Server - Kappo Kappo

Proper Hospitality Careers•Austin, TX

8d•Onsite

About The Position

The Server provides exceptional, personalized food and beverage service in Kappo Kappo, a refined French-Japanese tasting-menu restaurant at Austin Proper Hotel. The role guides guests through a curated dining experience by explaining menu courses, ingredients, preparation methods, wine, and sake, and offering informed beverage-pairing recommendations. The Server is expected to deliver attentive, professional hospitality, maintain a clean and organized dining area, and work closely with culinary, beverage, and service teams to ensure a seamless guest experience. The position also involves accurate order taking and payment processing, responding to guest questions and concerns, supporting beverage sales through thoughtful recommendations, and assisting with service preparation, restocking, and training new servers. The restaurant is located in the hotel’s Kelly Wearstler-designed space in Downtown Austin.

Requirements

High school diploma or equivalent.
Strong wine knowledge.
Knowledge of food safety and sanitation practices.
Strong communication skills and ability to engage guests while handling multiple tasks.
Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
Excellent organization and attention to detail when managing orders and guest needs.
Strong teamwork skills and a positive, customer-focused attitude.
Ability to remember guest preferences and handle special requests.
Ability to stand and move around the restaurant for extended periods.
Ability to carry trays, plates, and drinks and lift up to 25 pounds.
Ability to work during high-energy, fast-paced peak service periods.
Ability to bend, reach, and stoop occasionally to restock supplies or retrieve items.

Nice To Haves

Previous experience in fine dining, upscale hospitality, or tasting-menu service.
Level 1 Sommelier certification or equivalent foundational wine education.
Knowledge of sake styles, production, service, and food pairings.
Experience presenting beverage pairings and guiding guests through multi-course dining experiences.
ServSafe certification.

Responsibilities

Greet guests professionally, provide menus, and explain specials or promotions.
Accurately take food and beverage orders, noting guest preferences and dietary needs.
Serve food and beverages promptly and accurately, maintaining presentation and quality.
Recommend menu items and answer questions about ingredients and preparation methods.
Engage with guests during their meal, monitor satisfaction, and respond courteously to their needs.
Answer questions about the menu, restaurant policies, and hotel services.
Upsell specials and featured food and beverage items to enhance the guest experience and support sales.
Resolve guest issues or complaints promptly and professionally, escalating to management when needed.
Provide accurate bills, explain charges when necessary, and process cash, card, and tip transactions according to procedures.
Recommend wine and sake selections and explain pairings based on guest preferences and menu courses.
Maintain current knowledge of the beverage program, including wine and sake lists, vintages, producers, and featured selections.
Reset and prepare tables, clear dishes, and keep the dining area clean, organized, and stocked.
Follow health, safety, cleanliness, and sanitation standards.
Coordinate with kitchen, bar, and restaurant colleagues to maintain an efficient service workflow.
Assist with pre-service setup and restocking supplies.
Help train new servers on restaurant procedures, service expectations, and food and beverage offerings.
Support colleagues as needed to provide a seamless guest experience.