In Room Dining Server - Hard Rock Hotel San Diego

Coury Hospitality•San Diego, CA

2d•Onsite

About The Position

Coury Hospitality is hiring a Server at Hard Rock Hotel San Diego. The Server creates exceptional, personalized dining experiences through attentive service, product knowledge, and genuine hospitality. The role includes guiding guests through the menu, recommending food and beverage pairings, anticipating needs, and ensuring guests feel valued throughout their visit. Servers provide refined dining service, coordinate with culinary and bar teams, and follow restaurant, safety, sanitation, and responsible alcohol service standards.

Requirements

Knowledge of food preparation methods, menu ingredients, allergens, wine varietals, and beverage service.
Ability to perform elevated dining service techniques and follow established service protocols.
Strong verbal communication, interpersonal, and customer service skills.
Must obtain and maintain applicable California Responsible Beverage Service (RBS) certification, as required.
Must obtain and maintain a valid California Food Handler Card or applicable food safety certification, as required.
Ability to follow restaurant service standards, food safety requirements, and responsible alcohol service guidelines.
Ability to stand and walk for extended periods.
Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
Manual dexterity and coordination to perform precise food and beverage service techniques.
Ability to wear required personal protective equipment based on job responsibilities.

Nice To Haves

Previous experience in fine dining, upscale hospitality, or a similar restaurant environment.
Passion for hospitality, food, and beverage, and pride in creating memorable guest experiences.
Confident, professional communication and ability to build connections with guests and team members.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Knowledge of food and beverage pairings, wine service, and elevated dining standards, or eagerness to develop this expertise.
Ability to remain calm, poised, and professional when the pace increases.
Professional appearance and commitment to service excellence.
Flexibility and availability to work evenings, weekends, and holidays based on business needs.

Responsibilities

Welcome guests warmly and professionally.
Explain menu ingredients, preparation methods, allergens, and seasonal offerings.
Recommend menu items and food and beverage pairings, including wines, cocktails, and non-alcoholic options.
Anticipate guest needs and provide attentive, personalized service.
Handle special requests and guest concerns with discretion, empathy, and a solutions-focused approach.
Demonstrate knowledge of menu items, wine varietals, regions, vintages, and beverages.
Present and pour wine according to established service standards.
Perform elevated dining techniques, including tableside service, coursed meals, plate presentation, and wine service, as applicable.
Accurately take and deliver orders while maintaining appropriate timing and coursing.
Follow responsible alcohol service practices and applicable regulations.
Communicate and coordinate with culinary and bar teams to support seamless service.
Clear and reset tables, maintain table presentation, and keep service areas clean, organized, and stocked.
Follow restaurant policies, service standards, safety practices, and sanitation guidelines.
Support colleagues and contribute to a culture of teamwork and hospitality.