Sundance Server - El Conquistador Tucson

Desert Hospitality Management, LLC•Oro Valley, AZ

About The Position

The Server provides high-quality food and beverage service to guests in an attentive, courteous, and efficient manner. The role involves receiving and delivering guest orders and collecting payment. Servers describe menu items, preparation methods, and prices; accommodate requests the kitchen can fulfill; and use suggestive selling to support food and beverage revenue. They also assist with greeting and seating guests, clearing tables, keeping beverages filled, and maintaining clean, stocked service areas. The position requires following hotel, safety, sanitation, alcohol-awareness, and loss-prevention standards, as well as completing cashiering, side work, and other duties requested by management. The role requires regular attendance according to hotel scheduling needs. Long hours may sometimes be required, including nights and weekends, and the employee must be able to remain on their feet throughout the shift. The position reports to the Outlet/Restaurant Manager, Assistant Outlet/Restaurant Manager, or Outlet/Restaurant Supervisor.

Requirements

High school diploma or GED certification.
Experience in a hotel or similar industry, preferably in Food & Beverage.
Must be at least the legal age to serve alcoholic beverages.
Alcohol-awareness certification and/or food-service permit as required by local or state government agency.
Ability to convey information and ideas clearly, both orally and in writing.
Ability to work effectively in stressful, high-pressure situations and quickly and accurately evaluate alternative courses of action.
Effectiveness in anticipating, preventing, identifying, and resolving workplace problems.
Ability to listen to, understand, and clarify concerns raised by team members and guests.
Ability to assimilate information and data from different sources and adapt it to a particular need.
Ability to prioritize departmental functions to meet due dates and deadlines.
Ability to work with financial information and data and perform basic arithmetic.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to remain on one's feet throughout the entire shift.
Long hours may sometimes be required, including nights and weekends.

Responsibilities

Provide attentive, courteous, efficient food and beverage service and receive and deliver guest orders.
Describe menu items, preparation methods, prices, and current specials; accommodate special requests the kitchen can fulfill.
Use suggestive selling techniques and upsell established menu items or specials.
Serve menu items promptly and according to established service standards.
Forward guest payments to the cashier, return change and receipts promptly, and perform cashiering and end-of-shift paperwork.
Assist the Greeter/Cashier with greeting and seating guests and assist the busperson with clearing tables and filling glasses.
Pre-bus tables by removing soiled dishes after each course; break down trays of soiled dishes and linen according to standards.
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
Perform pre- and post-shift side work, including stocking service stations and making coffee.
Keep tables and side stations stocked, tidy, and clean, and keep beverages at least three-quarters full.
Follow company policies, hotel standards, safety and sanitation procedures, alcohol-awareness standards, and loss-prevention standards.
Maintain a clean, pressed uniform and correct nametag, and interact with guests and team members in a friendly, service-oriented manner.
Be familiar with restaurant, lounge, and Room Service organization and job functions, the hotel computer system, fire exits, safety procedures, and fire extinguisher locations and use.
Answer the telephone according to standard procedures.
Check with a supervisor or manager on duty before leaving for the day.
Attend meetings and training as required and perform other duties requested by management.