Eagles Edge | Server PM | Full Time

Omni Hotels & Spas•Champions Gate, FL

About The Position

The Server waits on tables and golf bays in a timely manner, accurately enters food and beverage orders in the MICROS system, and focuses on helping guests without being obtrusive. The role requires confident, knowledgeable, and articulate guest service, along with a thorough understanding of server standards, menus, beverage service, and relevant food and beverage products. The Server prepares and breaks down the restaurant and bays, serves food and beverages, maintains guest tabs, and processes payments according to established procedures. The position also requires compliance with food handling standards, liquor laws, responsible alcohol service requirements, uniform standards, and attendance and punctuality expectations. Servers collaborate with front-of-house and back-of-house staff and complete assigned duties before clocking out.

Requirements

Effective communication skills and the ability to understand and follow written and verbal instructions.
Ability to work calmly and effectively under pressure, with problem-solving ability, initiative, and organizational skills.
Ability to work under moderate supervision.
An unexpired tip certification.
Maintain a clean and professional image and speak to guests with enthusiasm.
Ability to work flexible shifts and schedules, including weekends and holidays.
Demonstrate competency as outlined in the training schedule.
Excellent people skills and an outgoing personality.
Experience in the hospitality industry in a similar position.
Knowledge of the floor plan and table numbers as outlined in training.
Ability to carry trays.
Able to stand for 95% of work time and sit for 5%; transport up to 50 pounds occasionally and up to 35 pounds regularly; and bend and reach above the head while holding up to 10 pounds frequently.
Stamina and energy to remain active and move quickly for shifts of up to 10 hours.
Ability to hear, understand, and respond to guest and staff requests in a loud environment.
Ability to work in a fast-paced, collaborative environment.

Nice To Haves

Previous guest service training in a luxury resort environment.

Responsibilities

Acknowledge and greet guests, anticipate their needs, and respond to inquiries or requests.
Set up the restaurant and golf bays, prepare dining and work areas for opening or closing, and break down the restaurant and bays.
Understand and follow server standards, menus, beverage service, and the floor plan and table numbers.
Polish and clean glassware before opening, and polish and distribute silverware.
Take food and drink orders and accurately enter them in the MICROS system.
Maintain guest tabs and facilitate payments in accordance with check-closing, cash-handling, and credit-card procedures.
Deliver and run food and beverages accurately and promptly to tables and bays.
Provide friendly, helpful, enthusiastic service and use guest surnames whenever possible.
Follow food handling standards and applicable liquor laws, including carding and responsible alcohol service requirements.
Communicate with food and beverage staff to help ensure guest satisfaction.
Complete all assigned duties before checking out and clocking out.
Comply with attendance, punctuality, uniform, and schedule requirements; obtain manager approval for schedule changes.
Enter accurate guest counts and maintain knowledge of menus, recipes, wine, liquor, beer, and other relevant products and services.
Continue increasing knowledge of food, wine, beer, liquor, and other products and services.
Contribute to a professional workplace that supports employee morale, productivity, and effectiveness, and work well with diverse front-of-house and back-of-house staff.
Perform additional responsibilities as requested by a manager.