Eagles Edge | Server PM | Full Time

Omni Hotels & Resorts•Tallahassee, FL

About The Position

The Server waits on tables in a timely manner, accurately enters food and beverage orders in the MICROS system, and focuses on helping guests throughout their visit without being obtrusive. The role involves providing courteous, knowledgeable service in the restaurant and golf bays while following service, food handling, cash handling, and alcohol service standards. Servers prepare and maintain their work areas, coordinate with food and beverage staff, and complete assigned duties in accordance with company standards.

Requirements

Effective communication skills and ability to understand and follow written and verbal instructions.
Proficiency in Top Tracer Software, Open Table Software, and Symphony.
Ability to work calmly and effectively under pressure and in a fast-paced environment.
Problem-solving ability, initiative, and organizational skills.
Ability to work under moderate supervision.
Unexpired tip certification.
Maintain a clean and professional image and speak to guests with enthusiasm.
Excellent people skills and an outgoing personality.
Experience in the hospitality industry in a similar position.
Knowledge of the floor plan and table numbers as covered in training.
Ability to work flexible shifts and schedules, including weekends and holidays.
Ability to demonstrate competency as outlined in the training schedule.

Nice To Haves

Previous guest service training in a luxury resort environment.

Responsibilities

Acknowledge and greet guests, anticipate their needs, and respond to inquiries and requests.
Set up and break down the restaurant and golf bays in accordance with standards.
Understand and follow server standards, menus, and beverage service procedures.
Polish and clean glassware before opening; polish and distribute silverware.
Take food and drink orders, accurately enter them in the MICROS system, maintain guest tabs, and facilitate payment according to procedures.
Deliver food and beverages accurately and promptly to tables and bays; run food and beverages in a timely manner.
Provide friendly, helpful service and use guest surnames whenever possible.
Follow food handling standards and proper check-closing, cash-handling, and credit-card procedures.
Serve alcohol responsibly and comply with applicable liquor laws, including identification and consumption requirements.
Communicate with food and beverage staff to support guest satisfaction.
Prepare the dining room and work area for opening or closing; complete assigned duties before checking out and clocking out.
Comply with attendance, punctuality, uniform, and scheduling standards, and obtain manager approval for schedule changes.
Contribute to a professional, productive workplace and work effectively with diverse front-of-house and back-of-house staff.
Enter accurate guest counts.
Maintain and continually increase knowledge of menus, recipes, wine, liquor, beer, and other relevant products and services.
Perform additional responsibilities as requested by a manager.