Server, Crown Landing

Loews Hotels•Coronado, CA

2d•Onsite

About The Position

This role is responsible for maintaining current knowledge of all menu offerings, including ingredients, preparation methods, and presentation. The Server will set up their assigned station, greet guests professionally, and suggestively sell menu items to enhance the dining experience. They will accurately record guest orders, coordinate with the kitchen for timely preparation and delivery, and monitor the quality and presentation of food items. The Server will serve food and beverages according to Loews standards, anticipate guest needs, and ensure satisfaction. Responsibilities also include preparing and presenting guest checks, processing payments, completing end-of-shift reports, and performing assigned side work duties. Additionally, the Server is expected to promote teamwork, communicate effectively, execute emergency procedures, comply with safety regulations, attend meetings and training, maintain cleanliness, and adhere to hotel policies, uniform, and grooming standards.

Requirements

High School diploma or equivalent
One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
Thorough knowledge of food terminology, food service techniques and sanitation standards
Exceptional guest service skills
Basic computer skills
Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays

Responsibilities

Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
Sets up assigned station with all required supplies, "Mis en Place"
Greets guests in a polite professional manner according to Loews standards
Suggestively sells menu items to guests so as to enhance the dining experience
Records all aspects of guests order accurately and enters guest orders into POS terminal
Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
Monitors preparation of individual courses to ensure proper flow
Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
Serves all food and beverage items professionally, according to Loews Standards
Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
Prepares and presents accurate, complete guest check
Collects monies due and or applies charges to guest account using POS terminal
Completes end of shift revenue report and cash deposit
Performs all side work duties as assigned by manager/supervisor
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards