Perkins Fairmont-Server

KRMM hospitality•Fairmont, MN

23h

About The Position

The Server provides friendly, efficient, and timely service in accordance with company policies, procedures, programs, and performance standards. The role is responsible for showing guests genuine hospitality and helping create a memorable dining experience, while maintaining a professional appearance and a positive, friendly attitude. The Server performs assigned duties to maximize guest satisfaction and the quality of the work environment, under the direction of the Manager on Duty. The position includes greeting and assisting guests, making menu suggestions, taking and processing orders, ensuring food is delivered promptly and accurately, responding to guest concerns, and maintaining clean dining and service areas. The Server also supports coworkers by running food, restocking supplies, completing side work, and communicating service, product, equipment, and safety concerns to the Manager on Duty. The role involves extensive standing and walking, bending and reaching, and carrying trays weighing about 50 pounds for distances up to 30 feet. The position description states that no prior experience is required and that basic sanitation, safety, and customer service skills can be taught through in-house training. Compensation is $11.41 per hour.

Requirements

No prior experience is required.
Must be able to communicate clearly.
Must have time-management skills.
Must be able to stand and walk extensively for up to 8 hours.
Must be able to bend, reach, and walk, and carry trays of food weighing about 50 pounds for distances up to 30 feet.
Basic sanitation, safety, and customer service skills are required; the posting states these can be taught through in-house training.

Responsibilities

Report to work well-groomed, in a clean and proper uniform, and maintain good personal hygiene.
Greet and welcome guests promptly and courteously when they are seated.
Use menu knowledge to offer suggestions, answer questions, and anticipate guest needs.
Check completed food orders for accuracy, appearance, and temperature, and deliver them promptly.
Provide genuine, attentive hospitality and make specific suggestions throughout the service experience.
Engage with guests who have concerns and take steps to remedy them and ensure guest satisfaction.
Attend to additional guest needs and requests.
Write guest checks and/or operate POS equipment according to company policies.
Keep tables, assigned stations, pantry areas, and dining-room common areas clean; complete assigned cleaning duties.
Maintain dining areas through pre-bussing and detailing, and keep stations and pantry areas clean.
Perform side work during downtime, including rolling silverware, restocking, cleaning work stations, and bussing tables.
Follow the service cycle and team responsibilities at all times.
Communicate product or service deficiencies, equipment issues, and safety problems to the Manager on Duty and coworkers.
Maintain service stations, garnish line, service bar, and common areas.
Restock service stations with glasses, tea, ice, and plates, and fill condiments.
Clean mirrors and artifacts.
Run food for other servers to help ensure food is served hot.
Carry food trays weighing about 50 pounds for distances up to 30 feet.