Center Manager - European Wax Center, Perkins Rowe

European Wax Center•Baton Rouge, LA

13d

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for performance, culture, and results. The manager owns center performance, uses KPIs to guide decisions, manages productive shifts and floor coverage, and communicates goals to the team. They recruit and develop talent, execute training, maintain visual and cleanliness standards, and oversee scheduling, labor, inventory, safety, and compliance with company policies and operating guidance. The role requires a flexible schedule, including nights, weekends, and holidays based on business needs, as well as scheduled front-of-house shifts and a strong floor presence. Physical demands include extended periods of standing and working on the floor, frequent climbing, reaching, bending, and lifting up to 30 pounds, and occasional lifting up to 50 pounds. The position also involves operating a POS system and communicating effectively in writing and verbally. Expected annual salary is $58,000 to $76,000, with $18,000 annual bonus potential, depending on candidate experience and unit-level performance. Benefits include discounted waxing services and retail products, employer-paid basic life and AD&D insurance, employer-subsidized health insurance and supplemental insurance offers, paid time off that increases with tenure, and employee and guest referral programs.

Requirements

Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills; leads by example and develops others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend, and to lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Lead all aspects of the center to deliver an exceptional guest experience while meeting financial and operational goals.
Ensure guests receive welcoming, memorable, elevated, efficient, and professional service; build guest loyalty, referrals, and repeat visits.
Model and coach guest service behaviors and develop associates’ expertise in packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals; use KPIs to guide decisions and communicate daily, weekly, and monthly goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associate growth.
Create an open, respectful, learning-focused environment where associates feel heard, supported, motivated, and accountable.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives in accordance with brand standards, including planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready; uphold brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks according to business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.