Center Manager - European Wax Center, Perkins Rowe

European Wax Center • Baton Rouge, LA

13d • $58,000 - $76,000

About The Position

The Center Manager leads all aspects of an European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for performance, culture, and results.

The position owns center performance and sales, service, and retail goals; uses KPIs to guide decisions; and communicates goals and feedback to the team. It also recruits and develops talent, executes training programs, and cultivates an open and supportive environment. The manager ensures visual merchandising, marketing, cleanliness, and brand presentation standards are maintained, while overseeing schedules, labor, inventory, safety, and compliance with company policies and the Center Operations User Guide.

The role requires a flexible schedule that may include nights, weekends, and holidays, along with scheduled front-of-house shifts and a strong floor presence. Physical requirements include standing and working on the floor for extended periods; climbing, reaching, bending, and lifting up to 30 pounds frequently and up to 50 pounds occasionally; operating a POS system; and communicating effectively in writing and verbally.

European Wax Center provides professional waxing services in modern, clean, sanitary facilities with private suites. Its specialists are licensed and trained to deliver an exceptional waxing experience. EWC Staffing LLC states that it is an equal employment opportunity and affirmative action employer, celebrates diversity, and values authenticity.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to maintain a strong floor presence and work scheduled front-of-house shifts.
• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.
• Strong understanding of the EWC business and ability to leverage KPIs to drive results.
• Guest-first mindset and passion for building loyalty and long-term relationships.
• Strong coaching and mentoring skills, with the ability to lead by example and develop others.
• Self-motivated, accountable, organized, and professional approach.
• Collaborative leadership style that encourages fact-based solutions and celebrates team success.
• Adaptable, solution-oriented approach and willingness to take smart risks in partnership with leadership.

Responsibilities

• Lead all aspects of the center to deliver an exceptional guest experience and achieve financial and operational goals.
• Ensure guests receive welcoming, memorable service and coach consistent behaviors that build trust, loyalty, referrals, and repeat visits.
• Ensure guest transactions are handled efficiently, professionally, and warmly.
• Coach associates on packages, services, and retail products to build guest confidence and drive results.
• Own center performance and meet or exceed sales, service, and retail goals.
• Manage productive shifts and floor coverage to maximize sales opportunities.
• Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
• Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
• Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
• Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates' performance and growth.
• Maintain an open, respectful environment where associates feel heard and supported, and communicate effectively with associates, guests, peers, and corporate partners.
• Execute visual merchandising and marketing initiatives according to brand standards; maintain planograms, promotions, and visual directives.
• Keep the center clean, organized, fully stocked, and guest-ready, and uphold brand presentation and cleanliness standards.
• Ensure compliance with company policies and the Center Operations User Guide.
• Manage schedules, labor, and daily tasks to meet business needs.
• Oversee inventory, minimize loss and waste, and maintain accurate product levels.
• Use Strut to support brand alignment and best practices.
• Ensure safety standards are followed to maintain a safe work environment.
• Maintain a strong floor presence and work scheduled front-of-house shifts.
• Stand and work on the floor for extended periods; climb, reach, bend, lift up to 30 pounds frequently and up to 50 pounds occasionally, operate a POS system, and communicate effectively in written and verbal form.

Benefits

• Discounted waxing services and retail products
• Competitive salary plus performance bonuses; expected annual salary of $58,000 to $76,000, with $18,000 annual bonus potential, depending on candidate experience and unit-level performance
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers
• Paid time off that increases with tenure
• Employee referral and guest referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed