About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of a physician and works under close supervision of the physician and clinic manager. Duties include interviewing patients; obtaining and recording vital signs and other patient information; supporting laboratory testing and specimen collection; coordinating patient flow, appointments, procedures, tests, and referrals; and communicating with patients and families. The role also supports clinic regulatory and compliance needs. The position provides basic clinical care, prepares examination rooms, administers ordered medications and waived tests under appropriate supervision, assists with minor procedures, and supports coordination of care. It also contributes to quality improvement, safety, infection control, clinical documentation, regulatory monitoring, medical record auditing, and clinic operations.

Requirements

  • Completion of a medical assistant program or one year of experience in a clinical capacity.
  • High school diploma or equivalent.
  • Computer literacy and skill with Microsoft Outlook, electronic health records, and other software programs.
  • BLS certification.

Responsibilities

  • Verify patient identity before interactions and safeguard protected health information in accordance with HIPAA.
  • Complete and accurately document patient visit notes, including relevant histories, vital signs, immunizations, allergies, medications, and wellness information as directed.
  • Perform and document waived testing under the direct supervision of a physician.
  • Prepare, stock, and clean examination rooms and maintain patient-care supplies and equipment.
  • Prepare and administer medications according to provider orders and organizational policies.
  • Assist physicians with minor surgical procedures and appropriately obtain, handle, and process specimens and cultures.
  • Provide basic clinical care to patients of all age groups according to the clinical skills checklist.
  • Coordinate patient flow, schedules, and wait times to support physician efficiency.
  • Instruct patients and families about diagnostic procedures, medications, nutrition, and health and wellness using approved materials.
  • Retrieve and send patient health information to authorized individuals in accordance with HIPAA and organizational policies.
  • Notify patients of test results, medication changes, and other treatment-plan changes as instructed by the practitioner, within 48 hours of test results.
  • Call prescriptions into pharmacies as ordered by the physician or practitioner and according to organizational policies.
  • Coordinate ordered diagnostic testing and communicate with other healthcare providers regarding patient care.
  • Respond appropriately to questions and concerns from patients and families.
  • Follow corporate compliance procedures, accrediting standards, ethical and religious directives, safety requirements, quality assurance, and infection-control standards.
  • Recognize potential chemical hazards, access MSDS information, respond appropriately to emergencies, and document events in the electronic safety system.
  • Participate in quality-improvement initiatives, including gathering and trending data and supporting process changes.
  • Use equipment, supplies, facilities, and other resources prudently and efficiently.
  • Pursue continuing education and professional development.
  • Work with other medical assistants to support compliance and competency in documentation standards.
  • Assist with regulatory oversight, including routine monitoring of logs and measuring clinic compliance.
  • Count and order private and VFC vaccines, medications, and clinical supplies.
  • Assist with medical-record audits and documentation-improvement strategies in collaboration with the manager or supervisor.
  • May train and orient new team members on policies, procedures, and clinic workflows.
  • Coordinate with health information management to provide clinical documentation for audits.
  • Support practice operations and assist with clerical work as needed, including phones, filing, chart preparation, referrals, benefits verification, and patient paperwork.
  • Support practice initiatives such as the annual Flu Clinic, job-site projects, and community health events.
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