Medical Assistant - (Pediatrics)

Sturdy Memorial Hospital•Attleboro, MA

12d•$20 - $30

About The Position

The Medical Assistant works under the Lead Medical Assistant and Practice Manager or Practice Supervisor to maintain efficient patient flow and provide quality care as part of a healthcare team. The role provides comprehensive, non-judgmental care in a pediatric outpatient practice. The schedule is 40 hours per week, Monday through Friday, 8:30 a.m. to 5 p.m., with occasional evenings and weekends. Clinical duties include rooming patients; taking and documenting vital signs; preparing patients and exam rooms; administering vaccines; supporting procedures, prescription renewals, triage, referrals, and prior authorizations; preparing and reviewing medical charts; and assisting with scheduling and inbox management. The Medical Assistant communicates with patients, providers, and other healthcare professionals, works in the electronic medical record and office workflows, and helps maintain safe, efficient, outcome-oriented care.

Requirements

High school diploma or equivalent is required.
Medical Assistant Certificate is required.
Excellent interpersonal skills and ability to work as part of a team.
Ability to interact with patients in a way that promotes an excellent and safe patient experience.
Commitment to patient experience and quality improvement in the outpatient setting.
Ability to measure and document vital signs, take temperatures, draw blood, and measure weight and height.
Ability to obtain basic medical histories, including chief complaint, medication history, social history, and family history.
Knowledge of and appropriate use of medical terminology.
Ability to review, process, and route clinical documentation.
Ability to establish rapport with patients and provide patient education.
Ability to collaborate with other healthcare professionals in outcome-oriented care.
Problem-solving ability and ability to thrive in a fast-paced work environment.
Ability to maintain a safe and healthy environment by following standards and procedures.
Ability to perform the functions needed to maintain continuity of patient care.
Ability to cross-train to assist front-desk staff if necessary.
Ability to perform essential job functions, including required work hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to health or safety.
Ability to occasionally stand, walk, sit for extended periods, use hands to handle objects or controls, reach, climb stairs, balance, stoop, kneel, bend, crouch, crawl, talk, hear, taste, or smell.
Ability to occasionally lift and/or move up to 40 pounds.
Ability to perform repetitive upper-body motion for extended computer use.
Required vision abilities include close, distance, color, peripheral, and depth vision and ability to adjust focus.

Nice To Haves

Graduate of a two-year accredited Medical Assistant program preferred.

Responsibilities

Maintain efficient patient flow and support quality, comprehensive, non-judgmental patient care.
Room patients; measure and document vital signs, temperatures, height, and weight; and obtain basic medical histories.
Prepare patients for examinations and prepare exam rooms for providers between patient contacts.
Perform clinical procedures and administer vaccines.
Support prescription renewals, triage patient phone calls, review charts and lab results, and respond to provider messages.
Obtain prior authorizations for office visits, prescriptions, and procedures or surgeries.
Assist with inbound and outbound referrals.
Prepare medical charts by importing pharmacy medications, preloading vaccines, and documenting pre-visit forms.
Schedule new and established patient appointments as needed.
Communicate professionally by phone with patients and healthcare professionals, evaluate patient phone calls, and follow phone standards.
Assist with inbox management and refills according to SMA policy.
Work appropriately in the electronic medical record environment and office workflows.
Cross-train to assist front-desk staff when necessary.
Follow standards and procedures to maintain a safe and healthy environment for patients and coworkers.
Maintain clinical competency and continuity of care, and contribute to patient education and quality improvement.
Understand supply management processes and needs.
Adapt to a busy office environment while meeting care standards.