Server - Charbonos, Avon

CRG Dining•Avon, IN

6d•Onsite

About The Position

As a Server at Charbonos, you help ensure a positive dining experience by providing exceptional customer service, taking orders accurately, serving food and beverages promptly, and keeping the dining area clean and organized. The role involves welcoming guests, assisting with menu choices, handling special requests, coordinating with restaurant team members, and promoting offerings to enhance the guest experience. The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable regulations. Cunningham Restaurant Group offers competitive compensation, including tips, and opportunities for advancement within its restaurants. The company states its commitment to diversity, fairness, and equal opportunity and does not discriminate on the listed protected grounds.

Requirements

Excellent communication and interpersonal skills.
Strong attention to detail and commitment to service excellence.
Ability to work in a fast-paced, high-pressure environment.
Team player with a positive attitude.
Flexibility to work evenings, weekends, and holidays.
Ability to lift trays of food and beverages.
Ability to stand, walk, and carry trays for extended periods.
Ability to bend, stoop, and reach as necessary.

Nice To Haves

Previous upscale dining service experience is preferred.
Knowledge of wine and spirits is a plus.

Responsibilities

Greet guests warmly and make them feel welcome.
Assist guests with menu selections and provide information about food and beverage offerings.
Provide prompt and courteous service and address guest inquiries, concerns, and special requests professionally.
Accurately take food and beverage orders, enter them into the restaurant's POS system, and check orders for accuracy before sending them to the kitchen.
Coordinate special requests and dietary restrictions with kitchen staff.
Serve food and beverages promptly according to presentation standards.
Perform tableside tasks such as wine presentations, bread and oil service, and water service.
Promote wine pairings, specialty cocktails, desserts, daily specials, beverages, and other additional items or upgrades.
Monitor guest needs, refill drinks, clear empty plates, provide requested items, and ensure meals include appropriate condiments and accompaniments.
Set up and clean tables before and after guest use.
Keep the dining area clean, maintained, and stocked with utensils, napkins, and condiments; assist with dishwashing and other cleaning as needed.
Collaborate with kitchen staff, bartenders, and other servers to support efficient restaurant operations.
Communicate guest feedback and special requests to appropriate team members.
Follow health and safety guidelines, including food safety regulations, and company policies for alcohol service and guest conduct.
Handle cash and credit card transactions accurately and securely.