Server at The Inn at Stonecliffe on Mackinac Island

Schulte Hospitality Group • Mackinac Island, MI

22h • Onsite

About The Position

Spend your summer somewhere most people only get to visit! At The Inn at Stonecliffe on Mackinac Island, every shift comes with lake views, historic charm, and guests who expect an experience they will never forget. We are looking for Servers who naturally create moments, not just take orders. If you take pride in anticipating needs, delivering polished service, and making every guest feel genuinely welcomed, you will fit right in with our team. This is a seasonal opportunity through October, with housing available for those ready to fully immerse themselves in island life. Priority consideration will be given to candidates who can commit through the full season and bring a consistent, high level of hospitality from opening day to close. If you are ready to work hard, grow your skills, and be part of something memorable, we would love to meet you. Schulte Hospitality Group (SHG) is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like minded people to our rapidly growing team!

Requirements

• Minimum of High School education
• Minimum of two (3) years in a luxury Hotel/Resort Serving role
• Thorough knowledge of alcohol serving practices and standards
• Ability to communicate effectively verbally
• Ability to exceed expectations of guests
• Detail-oriented
• Team player

Nice To Haves

• Alcohol awareness certification preferred
• Strong wine knowledge preferred

Responsibilities

• Provide a warm, professional, and engaging dining experience across all outlets, including indoor dining, outdoor venues, and banquet events.
• Greet guests promptly, introduce the menu, and offer recommendations based on preferences.
• Ensure guest needs are anticipated and met throughout their visit.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Follow service steps to create a seamless and memorable experience.
• Take accurate food and beverage orders and enter them into the POS system efficiently.
• Deliver food and beverages promptly and correctly to guests.
• Assist in running food, ensuring proper table service etiquette and guest satisfaction.
• Offer pairing recommendations for wine, cocktails, and dishes.
• Adapt to different service styles, including a la carte dining, casual service, and banquet functions.
• Be cross-trained in all FOH service areas, including restaurant, bar, banquet, and outdoor dining.
• Adapt to different service needs and time periods, including breakfast, lunch, dinner, and special events.
• Assist in various roles as needed, such as food running, host duties, and bar support.
• Work effectively in a team environment, supporting colleagues to ensure smooth service.
• Communicate efficiently with bartenders, food runners, kitchen staff, and management.
• Assist fellow team members and contribute to a positive, cooperative work environment.
• Follow instructions from supervisors and actively participate in service improvements.
• Assist with banquet setups, including table and chair setup, buffet stations, and bar stations.
• Provide attentive and professional service during weddings, corporate events, and special functions.
• Breakdown and reset banquet spaces after service.
• Maintain the cleanliness and organization of dining rooms, patios, banquet spaces, and service stations.
• Keep service stations stocked with essential items, such as silverware, napkins, condiments, and glassware.
• Reset tables efficiently while following hotel standards.
• Adhere to all health and safety regulations.
• Be knowledgeable about all menu items, including ingredients, preparation methods, and allergens.
• Suggest and upsell food, beverages, and special menu offerings.
• Present checks accurately and process payments, credit cards, and room charges.
• Ensure all transactions are handled securely and in compliance with hotel policies.
• Balance receipts and close out checks properly at the end of each shift.
• Assist with stocking service areas and maintaining inventory levels of tableware, linens, and beverages.
• Participate in End-of-Month (EOM) inventory counts as needed.
• Follow all food safety and hygiene regulations.
• Ensure responsible alcohol service and check guest IDs when necessary.
• Adhere to hotel policies regarding service to intoxicated guests.
• Report any safety concerns or incidents to management immediately.

Benefits

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees