Server - | Grand Rapids Airport

Retail and Dining Positions•Grand Rapids, MI

About The Position

The Server is responsible for executing the company’s mission by providing first-class service to internal and external guests. The role involves friendly, timely guest interaction; suggestive selling; answering questions; taking and delivering orders; and following up to ensure guests receive the correct food and drinks. Servers also support other restaurant areas as requested and ensure responsible alcohol service and compliance with applicable food-safety laws and regulations.

Requirements

High school diploma or GED.
Experience handling money and using a point-of-sale system.
Ability to work various shifts in a team-oriented, 7/365 environment.
Excellent customer-service skills and effective communication ability.
Self-starter able to prioritize and handle multiple tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to communicate clearly and concisely with team members, managers, and guests.
Proficiency in reading, writing, and mathematics.
Ability to lift at least 25 pounds and perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances.

Nice To Haves

Restaurant experience preferred.

Responsibilities

Provide first-class service to guests, business partners, and peers, in accordance with company core values.
Present menus, answer questions, and make suggestions about food and service.
Observe guests, respond to additional requests, and determine when meals are complete.
Maintain knowledge of the restaurant’s menu, products, specials, liquor, beer, wine, and desserts.
Total bills and accept payments according to established guidelines.
Process point-of-sale transactions efficiently and comply with cash-handling and loss-prevention procedures.
Build guest loyalty and improve selling skills using available training materials.
Maintain a clean, organized work environment.
Support other restaurant areas as requested, including seating customers, answering telephones, stock work, cleanup, and documentation.
Respond appropriately to guest concerns.
Complete side work, which may include sweeping and mopping.
Maintain current adult beverage certification and serve alcohol responsibly.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Perform other duties as assigned.