Server

Sage Hospitality Group•Fort Collins, CO

15d•Onsite

About The Position

Under general supervision, the Server provides prompt and courteous food service to restaurant customers. The role includes taking and serving food and drink orders, accommodating customer needs, and maintaining attentive service throughout the dining experience. Servers complete opening and closing sidework, maintain cleanliness, handle guest checks and payments accurately, attend meetings, and respond to customer inquiries. The position requires a clean, professional appearance and a friendly, courteous demeanor. This is a part-time hourly role at The Elizabeth Hotel and Emporium in Fort Collins, Colorado, with evenings, weekends, and holidays required. Pay is $12.14 per hour, plus tips.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in spoken and written English.
Ability to see detailed guest checks, computer printouts, and written instructions, and observe the entire restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing to hear customers and supervisors and communicate with staff.
Excellent vision to check that products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when addressing customer service problems, including stressful and highly emotional situations.
Availability to work evenings, weekends, and holidays.

Responsibilities

Greet restaurant customers and take food and drink orders, accommodating special needs and requests.
Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete restocking, cleaning, and opening and closing sidework as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with applicable health requirements.
Control guest checks using established procedures and legibly document required order information.
Receive guest payments and ensure guest checks and payment methods are accurate.
Attend in-person pre-meal and departmental meetings to improve communication and learn about products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.