Server - Smith & Wollensky Miami

SWRG INC • Miami Beach, FL

6d • $30 - $50 • Onsite

About The Position

The Server plays an essential role in delivering an exceptional fine dining experience at Smith & Wollensky. This position provides attentive, personalized service while maintaining high standards of hospitality, food quality, and professionalism. As a primary point of contact for guests, the Server creates a welcoming and memorable experience through knowledgeable menu recommendations, accurate order taking, and timely food and beverage service. The ideal candidate has a passion for hospitality, strong product knowledge, and the ability to anticipate and exceed guest expectations.

Requirements

• Previous restaurant serving experience preferred; fine dining or upscale restaurant experience is a plus.
• Excellent interpersonal, communication, and guest service skills.
• Strong attention to detail and ability to anticipate guest needs.
• Professional demeanor, positive attitude, and strong sense of accountability.
• Knowledge of food, beverages, and fine dining service standards.
• Ability to handle cash, process payments, and maintain accurate records.
• Proficiency with POS systems and ability to learn restaurant-specific technology.
• Ability to remain composed, organized, and efficient in a fast-paced, high-volume restaurant environment.
• Strong teamwork skills and ability to work effectively with all areas of restaurant operations.

Nice To Haves

• Fine dining or upscale restaurant experience.

Responsibilities

• Welcome guests warmly and provide attentive, professional service throughout their dining experience.
• Demonstrate knowledge of menu offerings, ingredients, preparation methods, and beverage selections to provide informed recommendations.
• Ask about food allergies and dietary restrictions and communicate special requests accurately to the kitchen.
• Enter food and beverage orders accurately into the POS system, ensuring proper timing and delivery.
• Anticipate guest needs and provide personalized, detail-oriented service.
• Monitor the dining experience, follow up on guest satisfaction, and promptly address requests or concerns.
• Serve food and beverages according to service standards, ensuring accuracy, presentation, and timing.
• Maintain an organized dining environment by clearing and resetting tables, replenishing beverages, and stocking service areas.
• Resolve guest concerns professionally and escalate issues to management when appropriate.
• Present guest checks and process payments accurately and efficiently.
• Attend pre-shift meetings, training, and service briefings to stay informed about menu changes, specials, and service expectations.
• Collaborate with servers, support staff, hosts, bartenders, and kitchen team members to ensure seamless service.

Benefits

• Paid time off (PTO).
• 401(k) retirement plan.
• Flexible scheduling.
• Employee dining discounts, including 50% off when dining with friends or family.
• Opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed