Server | Ko Restaurant | Part-time

AccorHotel • Wailea-Makena, HI

1d • $16 - $16 • Onsite

About The Position

The Kō Server is a hospitality ambassador who connects guests to cuisine inspired by the resort’s diverse culture and island home. The role calls for detailed knowledge of menu offerings, engaging descriptions, and impeccable service that helps create memorable guest experiences.

The Server completes assigned opening duties and follows the Fairmont Kea Lani sequence of service, from welcoming guests and taking orders through delivering food and beverages, maintaining and bussing tables, presenting checks, and resetting tables. The position also involves maintaining food-safety standards, completing side work according to shift needs, and providing personalized, timely, and efficient service in the spirit of aloha.

The role pays $16.00 per hour. Employees work varying schedules, including weekends and holidays, to meet hotel business demands.

Requirements

• High school diploma or equivalent and/or vocational training.
• At least two years of serving experience in a high-volume restaurant.
• TB clearance, Maui County Liquor Card, and Food Safety Certification or ServSafe Certification; copies must be provided within 48 hours of offer.
• Must be legally eligible to work in the United States and provide identification proving work authorization; work visa sponsorship is not offered.

Nice To Haves

• Serving experience in a luxury hotel environment is preferred.
• Previous fine-dining experience and wine knowledge are an asset.
• Previous experience in a four-diamond hotel environment is an asset.

Responsibilities

• Confirm station assignment.
• Complete the daily opening checklist and assigned duties.
• Follow the Fairmont Kea Lani sequence of service, including welcoming guests, introducing the venue, setting tables, taking and entering orders in the POS, delivering beverages and food, maintaining and bussing tables, presenting checks, and resetting tables.
• Maintain full knowledge of menu items, garnishes, ingredients, and preparation methods.
• Bring passion to the guest experience and look for ways to emotionally engage guests.
• Participate in monthly departmental sales promotions.
• Follow State of Hawaii and EHC food-handling safety standards.
• Organize time to complete side work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.

Benefits

• Medical, vision, and dental benefits for eligible regular full-time and part-time employees.
• Basic life insurance, TDI, and long-term disability for eligible regular full-time and part-time employees.
• 401(k).
• One complimentary duty meal for employees working more than six hours per shift.
• Food and beverage discounts at Fairmont Kea Lani; venue and discount may vary.
• Wellness offerings.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through the company’s Academies.
• Opportunities to develop talent and grow within the property and across the world.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED