Server

Smoky Mountain Resorts•Pigeon Forge, TN

13d•Onsite

About The Position

The Server creates a welcoming breakfast dining experience for resort guests at Granny Clucket’s. The role provides friendly, high-quality service by guiding guests through the menu, taking and delivering orders, answering questions, and helping ensure guests enjoy their stay. The Server works with other servers and kitchen staff, follows restaurant policies and safety and sanitation requirements, and helps maintain a safe, interactive environment for children and families. The position requires a positive, reliable, energetic, and adaptable approach to guest service and teamwork. Servers are expected to uphold company service standards, communicate effectively, maintain organized and safe work areas, and respond appropriately to guests, team members, and management. The posting lists a part-time schedule of Friday through Sunday, 6:30 AM to 3:00 PM, with Monday through Thursday off. It also notes that actual shifts and days may vary based on occupancy and staffing demand, and that weekends and holidays are peak-demand periods.

Requirements

High school diploma preferred.
Serving or food-handling experience preferred.
Strong attention to detail, organizational skills, and time-management skills.
Ability to communicate effectively in fluent English, including speaking, understanding, reading, and writing.
Ability to adapt Spanish interpretation when necessary.
Ability to work efficiently with others and as part of a team, including with a diversified workforce.
Ability to work in a fast-paced, demanding environment and adapt to procedural changes.
Outgoing, friendly, reliable, flexible, and adaptable approach, with strong people skills and poise.
Ability to prioritize, plan, and meet deadlines.
Ability to manage conflict by clarifying issues, bringing parties together, identifying solutions, and monitoring resolution.
Ability to perform indoor and outdoor duties and work in varying temperatures and conditions.
Ability to stand and walk for most of the workday; bend, stretch, reach, grab, hold, and carry; and climb three to five flights of stairs, sometimes multiple times per day.
Ability to lift and move up to 50 pounds occasionally, as described in the posting.
Required vision abilities include peripheral, distance, close, and depth perception, and ability to adjust focus.
Ability to talk, hear, sit, use hands to finger, touch, handle, and feel, and use arms and legs to reach, bend, push, pull, stoop, kneel, and crouch.
Ability to continuously remember information.
Demonstrate integrity, accountability, patience, cooperation, good judgment, and a positive attitude.

Nice To Haves

High school diploma.
Serving or food-handling experience.
Ability to adapt Spanish interpretation when necessary.

Responsibilities

Provide menu guidance, take orders, deliver food, answer guest questions, and assist with clean-up.
Prepare tables and maintain sanitation in dining areas.
Follow restaurant policies and FDA and corporate guidelines.
Learn about property amenities and dining experiences to inform guests.
Collaborate with servers and kitchen staff to support smooth operations.
Complete TOSHA certification and follow training for handling biohazards.
Interact with guests to support a positive vacation experience and communicate in a friendly, positive manner.
Instruct guests in the use of cashless payment systems.
Help create a safe and interactive environment for children and families.
Follow safety regulations and operate systems in accordance with safety measures.
Uphold the company’s guest-service standards and encourage excellent guest interactions among team members.
Respond promptly to management and team members and maintain confidentiality when handling privileged information.
Keep work areas safe, organized, and maintained.
Perform other related duties as assigned; management may change duties as necessary.