Server- HopCat

BarFly (Project BarFly)•Kalamazoo, WV

About The Position

HopCat is seeking a hospitality professional who enjoys taking care of guests, takes pride in their work, supports teammates, and helps create memorable guest experiences. The role goes beyond taking orders: servers build connections, anticipate guest needs, guide guests through the menu, and provide attentive service from the first greeting through departure. Servers welcome guests, accurately enter and deliver food and beverage orders, communicate modifications and allergy concerns, provide knowledgeable recommendations, and follow responsible alcohol-service and identification-verification requirements. They maintain timely table touches, beverage refills, pre-bussing, and payment processing, while coordinating with the Front Desk, bar, Food Runners, kitchen, and managers to support accurate pacing and resolve guest concerns. The role also includes opening, running, closing, cleaning, cash-handling, and side-work responsibilities. HopCat provides structured training, ongoing skill development, and opportunities to advance into leadership roles. Servers earn an hourly wage plus tips, with earning potential affected by scheduling, performance, sales, and guest volume.

Requirements

Ability to learn menu ingredients, modifications, allergens, beer, cocktails, and restaurant systems.
Must meet applicable alcohol-service requirements.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and move throughout the shift.
Ability to safely carry trays, plates, glassware, and items weighing up to 40 pounds.
Ability to work in a busy environment with changing noise levels and temperatures.

Nice To Haves

Previous serving or customer-service experience is preferred but not required.

Responsibilities

Welcome every table promptly and use genuine conversation to learn what brings guests in.
Take accurate food and beverage orders and enter them promptly.
Communicate order modifications and allergy concerns, and confirm guests receive what they ordered.
Offer knowledgeable recommendations and identify opportunities to enhance the guest experience.
Demonstrate working knowledge of food, beverages, promotions, and rewards after the required training period.
Follow responsible alcohol-service and identification-verification requirements.
Deliver beverages and support food delivery when needed.
Maintain timely table touches, beverage refills, pre-bussing, and payment processing throughout assigned shifts.
Communicate with the Front Desk, bar, Food Runners, kitchen, and managers to support accurate pacing.
Identify guest concerns early and involve a manager when additional recovery is needed.
Maintain clean, stocked, and organized tables and service areas.
Handle payments, discounts, and cash according to policy.
Complete opening, running, closing, cleaning, cash-handling, and side-work responsibilities accurately and on time.
Thank guests sincerely and invite them to return.