Server

Potomac Family Dining Group • Richmond, VA

13d • Onsite

About The Position

This customer service-oriented position is primarily responsible for delivering superior food and beverage service to dining room guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The Server may occasionally be scheduled to serve guests in Host/Hostess or Carside To-Go functions as requested by management. The position has no supervisory responsibility.

The work is fast-paced and may involve wet floors and loud noises. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Friendly and engaging demeanor.
• Must be at least 18 years old.
• Reading, writing, basic math, and verbal communication skills.
• Reliable transportation.
• Ability to build relationships and work as a team player.
• Ability to follow manager instructions and guidance and communicate and behave professionally at all times.
• Ability to wipe down tables and booth seats and pick up floor debris.
• Ability to transport plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per shift.
• Mobility throughout the shift and ability to stand and exert fast-paced mobility for periods of up to four hours.
• Good sense of balance and ability to reach, bend, stoop, and kneel.
• Ability to frequently lift and carry bus pans and trays weighing 25 pounds.
• Ability to speak clearly and listen attentively to guests and other team members.
• Ability to transport and carry objects such as high chairs weighing up to 15 pounds, up to 15 times per shift.
• Travel of less than 5%.

Nice To Haves

• Prior server experience preferred.
• ServeSafe Food Certification is a plus.
• Bilingual experience is a plus.
• High school diploma or GED preferred.

Responsibilities

• Deliver food and drinks to guests using Applebee’s team delivery.
• Interact verbally with bar guests to create a friendly and upbeat experience.
• Greet guests, answer questions, and make suggestions regarding food and drinks.
• Complete assigned opening and closing side work.
• Present guest checks to dining room patrons, make correct change, and complete necessary credit transactions.
• Relay food orders to the kitchen through the point-of-sale computerized register system in a timely and accurate manner.
• Serve alcohol according to applicable state and federal laws and regulations, and company and brand policies.
• Participate in clearing and resetting dining room tables using Applebee’s team delivery.
• Observe guests, respond to requests, and anticipate guests’ needs.
• Maintain a clean and organized work area.
• Explain and demonstrate the use of Tabletop Electronic Devices to guests.
• Drive sales through suggestive selling.
• Write and repeat guests’ orders to confirm understanding and accuracy.
• Accommodate guests’ special needs, such as booster chairs and high chairs.
• Perform Host/Hostess or Carside To-Go duties when occasionally scheduled by management.
• Wipe down table tops, table legs, and booth seats, and pick up debris from the floor.
• Transport plates, glasses, and baskets to and from the service bar and kitchen.
• Follow manager instructions and guidance and communicate and behave professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED