Server - Wolfeboro Inn
About The Position
The Server is responsible for the complete food and beverage service lifecycle in the restaurant operation(s), including following required procedures for handling, cleaning, and disposing of food and beverage items, flatware, plateware, and glassware. The role supports Maverick Hotels and Restaurants standards and strives to provide exceptional hospitality to internal and external guests. The Server exemplifies the company culture and promotes the location as a destination and a harmonious work environment. The Server prepares assigned service areas, welcomes and seats guests, takes and enters orders, serves food and beverages, and clears courses. Duties also include setting up and maintaining coffee breaks, receptions, and buffet tables; completing opening and closing sidework; maintaining cleanliness and sanitation; complying with liquor, payment, cash-handling, and credit policies; and resolving guest inquiries and issues. The role requires working effectively with guests and associates in a fast-paced environment and may involve evenings, weekends, and holidays.
Requirements
- At least one year of customer service experience.
- At least six months of food and beverage experience.
- High school diploma or equivalent.
- Must be a United States citizen or possess a valid work permit.
- Valid driver's license.
- Ability to read, write, and speak English.
- Must be at least 21 years old and possess Illinois Basset and Food Handling Certification.
- Ability to work well under pressure and in a fast-paced environment, follow verbal and written instructions accurately, and maintain strong attention to detail.
- Excellent listening, communication, and interpersonal skills; professional appearance and demeanor; and ability to contribute to a teamwork environment.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Ability to resolve problems and conflicts diplomatically and tactfully.
- Knowledge of and familiarity with the food and beverage industry, and passion for creating exceptional guest experiences.
- Ability to work indoors or outdoors in varying weather conditions; stand and walk throughout the day; frequently lift and carry up to 50 pounds; frequently bend, squat, push, pull, and perform grasping, fine manipulation, and repetitive hand and arm movements; and occasionally climb stairs, walk on uneven surfaces, squeeze, and reach overhead.
Nice To Haves
- Banquet or catering experience preferred.
- Prior banquet experience preferred.
Responsibilities
- Follow departmental policies, service procedures, and standards; use equipment correctly and only as intended.
- Anticipate and respond promptly to guest needs, maintain positive guest relations, resolve inquiries and issues, and provide accurate information about services, features, and local attractions.
- Maintain cleanliness, sanitation, and organization of assigned work areas.
- Know assigned function requirements, including menu details, wines and champagne, station assignments, table setup, function details, service hours, special arrangements, service order, and VIPs.
- Comply with state liquor regulations, including restrictions on serving minors and intoxicated persons.
- Maintain knowledge of point-of-sale and manual systems.
- Complete pre-function sidework, including checking and requisitioning supplies, preparing tables and stations, setting up condiments and beverages, ensuring adequate serviceware, and preparing assigned cold food items.
- Greet guests and assist with seating.
- Take and record guest orders, use suggestive selling when required, and enter orders into the system or document them manually when needed.
- Retrieve and serve alcoholic beverages; open and serve wine and champagne; prepare coffee and tea; and serve food and non-alcoholic beverages according to function requirements.
- Clear courses and remove tabletop items, linens, and equipment as specified.
- Set up, monitor, refresh, and break down coffee breaks, receptions, and buffet tables according to group requirements.
- Complete closing side duties, including breaking down and cleaning equipment, restocking and storing goods, handling dirty linen, stocking condiments, and securing storage areas.
- Follow payment, cash-handling, and credit policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
