Front Desk Associate - Wolfeboro Inn

NFM & J LP•Wolfeboro, NH

3d•$18 - $20

About The Position

The Front Desk Associate is responsible for providing a warm and professional welcome to guests and visitors, managing check-ins and check-outs, handling guest transactions, answering calls, and assisting with various guest requests. This role also involves maintaining room inventory, understanding hotel policies, managing mail and packages, completing shift audits, resolving guest issues, and ensuring the cleanliness and organization of the reception area. The position may also include opening and closing the hotel and assisting management with special projects.

Requirements

Proficiency in Microsoft Office applications.
Strong people skills with a positive, outgoing, and naturally curious personality.
Ability to work collaboratively as part of a team.
Demonstrate proficiency with computers.
Ability to remain calm and courteous in demanding situations and exercise good judgment under pressure.
Strong problem-solving skills and the ability to handle obstacles in a professional manner.
Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

Previous customer service or front desk experience in hospitality preferred.

Responsibilities

Welcome guests and visitors with a warm smile and a professional demeanor.
Determine the reason for guests' visits and assist them accordingly.
Handle check-ins, check-outs, and guest transactions efficiently and accurately.
Answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting callers.
Transfer calls to appropriate departments or take and relay messages accurately.
Enter and update guest registration, billing, room assignments, and cancellations.
Handle guest requests such as making reservations, booking car services, and recommending local attractions.
Maintain and control room inventory and availability.
Possess knowledge of the hotel's credit policies, products, rates, and special programs.
Distribute guests' mail and packages.
Complete "bucket checks" during each shift.
Balance all departments' accounts and complete all required back-up documents.
Maintain security of guest keys and cash drawer; count and verify cash at the end of each shift.
Monitor guest accounts and notify a supervisor of any significant changes or suspicious activity.
Run a detailed shift audit and balance daily work to computer records.
Resolve guest requests and complaints in cooperation with appropriate departments.
Follow hotel emergency procedures and communicate guest and employee issues with MODs.
Maintain cleanliness and organization of the reception area.
Perform maintenance duties and coordinate with housekeeping and maintenance staff.
Open and close the hotel as needed.
Perform special projects and other responsibilities as assigned.
Assist management with additional tasks as requested.