Server l 375 Reserve (Wine Bar)

Retail and Dining Positions•Jamaica, NY

About The Position

The Server is responsible for daily execution of the company’s Mission Statement by providing first-class service to internal and external guests. The role involves friendly, timely guest interaction, suggestive selling, answering questions, taking and delivering orders, and following up to ensure guests receive the correct food and beverages. Servers are expected to know the restaurant’s menu, specials, and beverage offerings; process payments and point-of-sale transactions in accordance with company procedures; and respond appropriately to guest concerns. The position also supports other restaurant areas as needed and maintains a clean, organized work environment.

Requirements

High school diploma or GED.
Experience handling money and using a point-of-sale system.
Ability to work various shifts in a team-oriented environment operating 7 days a week, 365 days a year.
Excellent customer service skills and ability to communicate effectively.
Self-starter able to prioritize and handle multiple tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to communicate clearly and concisely with team members, managers, and guests.
Proficiency in reading, writing, and mathematics.
Ability to lift at least 25 pounds and perform essential job functions including standing, bending, reaching, climbing a ladder, and walking long distances.

Nice To Haves

Restaurant experience preferred.

Responsibilities

Provide first-class service to guests, business partners, and peers, in accordance with company core values.
Present the menu, answer questions, and make suggestions about food and service.
Observe guests for additional requests and determine when meals are complete.
Maintain knowledge of the restaurant’s menu, products, specials, liquor, beer, wine, and desserts.
Total bills and accept payments according to established guidelines.
Process point-of-sale transactions efficiently while following cash-handling and loss-prevention procedures.
Build guest loyalty and improve selling skills using available training materials.
Maintain a clean and organized work environment.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Respond appropriately to guest concerns.
Complete assigned side work, which may include sweeping and mopping.
Maintain current adult beverage certification and serve alcohol responsibly.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Perform other duties as assigned.