Server

Bob Evans Restaurants•Grand Rapids, MI

About The Position

The Server provides guests with a high-quality family dining experience by taking orders, serving food and beverages promptly, explaining menu items, and communicating promotions. The role follows company quality and service standards, enters orders accurately in the POS system, maintains clean tables and safe food-handling practices, and responds to guest concerns. Servers may assist with approved side work or other job categories as needed. The position requires dependability, teamwork, guest-service skills, and the ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.

Requirements

Excellent guest-service skills and experience.
Ability to identify and resolve issues as they arise.
Attention to detail and ability to multitask.
Ability to prioritize and strong organizational skills.
Computer skills, including use of a POS system.
0–2 years of related experience.
Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Dependability and exceptional teamwork skills.
Ability to stand for an entire shift and walk for long periods without resting or sitting.
Ability to push, lift, carry, and transfer up to 50 pounds.
Ability to reach with hands; use hands to finger, handle, or feel objects, tools, or controls; and bend and stoop.
Ability to communicate verbally with others.
Ability to use close, distance, color, and peripheral vision, depth perception, and adjust focus.
Ability to freely access all areas of the restaurant, including selling floors, stock areas, and register areas.

Responsibilities

Take guest orders using menu knowledge and situational selling techniques.
Serve food and beverages promptly, ensuring items are properly prepared and delivered according to company standards.
Communicate professionally with guests to determine their needs and help them make menu selections.
Communicate new promotions and product information to guests.
Describe menu items accurately and serve only food that meets company quality standards.
Enter orders accurately into the POS system.
Pre-bus tables and assist with approved side work as outlined in the side work binder.
Practice safe food and beverage handling and clean up as needed.
Safely handle food-preparation equipment such as knives, coffee makers, and iced tea machines.
Handle guest complaints effectively and involve the manager at the appropriate time.
Interact with guests, handle crowds, and help guests feel at ease while they wait for meals or carryout orders.
Assist in other job categories and perform other duties as assigned.