Server

Sage Hospitality•Fort Collins, CO

16d•Onsite

About The Position

Under general supervision, the Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating guest requests, maintaining attentive service throughout the dining experience, and helping ensure the restaurant and service areas remain clean and presentable. Servers also handle guest checks and payments accurately, participate in pre-meal and departmental meetings, respond to customer questions, and maintain a professional, friendly demeanor. This part-time hourly role requires evening, weekend, and holiday availability and involves prolonged standing and walking in an indoor restaurant environment.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food-server duties, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, and written instructions and to observe the restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays of food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
Full range of mobility and ability to travel up to 300 feet regularly during the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when handling a range of customer-service problems, including stressful and highly emotional situations.
Availability to work evenings, weekends, and holidays.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs and requests.
Remain attentive throughout each customer’s dining experience and meet or exceed restaurant service standards.
Complete restocking, cleaning, and opening and closing sidework as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with applicable health-board requirements.
Manage guest checks according to established procedures and legibly document required information as orders are taken and processed.
Receive guest payments and verify the accuracy of checks and payment methods.
Attend in-person pre-meal and departmental meetings to improve communication and learn about products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Tips
Sick pay
Holiday pay
Eligibility to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Discounts on hotels, restaurants, and more
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral
Flexible scheduling
Wellness resources
Tuition reimbursement
Team meals
Employee recognition programs