Server Operations Engineer II

Astreya•San Jose, CA

2d•$32 - $50•Onsite

About The Position

This role involves monitoring and resolving daily tickets for break-fix and OS installations, prioritizing based on SLA and handling them in a first-in, first-out manner. The position includes performing OS deployments and server onboarding, utilizing automated installations via PXE boot. Responsibilities also cover remote troubleshooting of hardware, OS, and basic network issues using out-of-band tools, coordinating with vendors and field technicians for hardware failures, and maintaining accurate records in asset management and ticketing systems. The role requires collecting and verifying asset inventory data, submitting and tracking media destruction requests, and escalating complex issues to senior engineers. Additionally, the Server Operations Engineer II will support policies, procedures, and operational documentation, and participate in an on-call rotation.

Requirements

Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
Basic networking fundamentals: MAC addresses, subnets, TCP/IP, routing tables
Ability to read and execute Shell/Bash scripts
Strong communicator: clear, concise written and verbal English
Comfortable handling multiple tickets and shifting priorities without losing track of details
Data center hands-on experience especially with physical hardware troubleshooting, not just cable management

Nice To Haves

Preferred Experience with large-scale or remote OS deployments (PXE boot)
Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
Exposure to asset management or inventory tracking tools
Any scripting or automation experience (Python, Bash)
Python familiarity is a plus

Responsibilities

Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
Perform OS deployments and server onboarding, including automated installations via PXE boot
Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
Collect and verify asset inventory data for accuracy and compliance
Submit and track media destruction requests
Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
Support policies, procedures, and operational documentation as needed
Participate in on-call rotation

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law