Server Operations Engineer II

Astreya • San Jose, CA

2d • $66,120 - $104,400

About The Position

The Server Operations Engineer II coordinates and tracks server and rack provisioning, including operating system deployment and configuration, and performs large-scale server onboarding, configuration, and service provisioning in remote environments. The role monitors, troubleshoots, and coordinates repairs for server hardware and operating-system issues, resolving problems that may involve hardware alerts, networking, or operating systems.

The position maintains accurate asset, ticketing, and configuration records; works with vendors and remote field technicians to resolve hardware failures, including parts replacement and RMAs; and manages server lifecycle activities from commissioning and upgrades through decommissioning and recycling. It also handles service provisioning changes, verifies asset data, coordinates media destruction requests and compliance documentation, and performs basic server network troubleshooting and configuration.

The engineer participates in an on-call rotation, escalates complex issues to senior Server Operations Engineers, and helps develop and maintain operational policies, procedures, and documentation. Astreya lists a base salary range of $66,120 to $104,400 USD. Comprehensive benefits are offered to regular, full-time employees.

Requirements

• Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field, or equivalent hands-on experience.
• Familiarity with Linux systems and ability to diagnose hardware-related issues using remote tools.
• Understanding of server operations, interdependencies, and lifecycle management.
• Working knowledge of out-of-band or lights-out management tools such as IPMI or NCSI.
• Strong analytical and problem-solving skills, including remote troubleshooting of hardware, OS, and basic network issues.
• Basic networking knowledge, including MAC addresses, subnets, and TCP/IP.
• Ability to understand and execute simple Shell/Bash scripts.
• Strong written and verbal communication skills in English.
• Ability to work effectively under pressure with a proactive and responsible work ethic.
• Ability to collaborate as a team member and work independently.

Nice To Haves

• Experience with large-scale or remote OS installations, such as PXE boot.
• Familiarity with asset and inventory management tools.
• Time and project management experience.
• Scripting or programming knowledge for automation, such as Python or Bash.

Responsibilities

• Coordinate and track server or rack provisioning, including OS deployment and configuration.
• Perform large-scale server onboarding, configuration, and service provisioning in remote environments.
• Monitor, troubleshoot, and coordinate repairs for server hardware and OS-related issues.
• Resolve technical issues involving hardware alerts, networking, and operating systems.
• Maintain accurate information in asset management, ticketing, and configuration tracking systems.
• Work with vendors and remote field technicians to diagnose and resolve hardware failures, including part replacements and RMAs.
• Manage server lifecycle activities, including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination.
• Handle service provisioning updates and changes.
• Collect and verify asset data for accuracy and compliance.
• Submit and track media destruction requests and ensure compliance documentation is completed.
• Perform basic server network troubleshooting and configuration, including MAC, subnet, and TCP/IP.
• Participate in an on-call rotation to address operational issues and incidents.
• Escalate unresolved or complex problems to senior Server Operations Engineers.
• Assist in developing and maintaining policies, procedures, and operational documentation.

Benefits

• Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only).
• Dental insurance through UHC.
• Vision insurance through Nationwide Vision by UHC.
• Flexible Spending Account for health and dependent care.
• Pre-tax commuter, parking, and transit account, depending on location.
• Continuing education and professional development through platforms such as Udemy and Coursera.
• Corporate Wellness Program provided by Goomi Group.
• Employee Assistance Program.
• Wellness Days.
• 401(k) plan.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Critical illness, critical hospital, and voluntary accident insurance.
• Tuition reimbursement, available six months after start date and capped.
• Paid time off, accrued and prorated, up to 120 hours annually.
• Paid holidays.
• Other statutory leaves, paid time, or ancillary benefits required under state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level