Server Operations Engineer II

Astreya • San Jose, CA

1d

About The Position

The Server Operations Engineer II coordinates and tracks server and rack provisioning, including operating system deployment and configuration, and performs large-scale server onboarding, configuration, and service provisioning in remote environments. The role monitors and troubleshoots server operations, coordinates hardware repairs, and resolves issues involving server hardware, operating systems, and basic networking.

The position maintains accurate asset, ticketing, and configuration records; works with vendors and remote field technicians to diagnose hardware failures and coordinate replacement parts and RMAs; and manages server lifecycle activities from commissioning and configuration through upgrades, decommissioning, and recycling. It also handles service provisioning updates, verifies asset data, submits media destruction requests, and completes related compliance documentation.

The engineer participates in an on-call rotation, escalates complex issues to senior Server Operations Engineers, and assists with operational policies, procedures, and documentation. The listed salary range is $66,120–$104,400 USD in base pay. Astreya offers comprehensive benefits to regular, full-time employees, subject to applicable eligibility and plan terms.

Requirements

• Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field, or equivalent hands-on experience.
• Familiarity with Linux systems and ability to diagnose hardware-related issues using remote tools.
• Understanding of server operations, interdependencies, and lifecycle management.
• Working knowledge of out-of-band or lights-out management tools such as IPMI or NCSI.
• Strong analytical and problem-solving skills, including remote troubleshooting of hardware, operating system, and basic network issues.
• Basic networking knowledge, including MAC addresses, subnets, and TCP/IP.
• Ability to understand and execute simple Shell/Bash scripts.
• Strong written and verbal communication skills in English.
• Ability to work effectively under pressure with a proactive and responsible work ethic.
• Ability to work collaboratively and independently.

Nice To Haves

• Experience with large-scale or remote OS installations, such as PXE boot.
• Familiarity with asset and inventory management tools.
• Time and project management experience.
• Scripting or programming knowledge for automation, such as Python or Bash.

Responsibilities

• Coordinate and track server or rack provisioning, including OS deployment and configuration.
• Perform large-scale server onboarding, configuration, and service provisioning in remote environments.
• Monitor operations daily; troubleshoot and coordinate repairs for server hardware and OS-related issues.
• Resolve technical issues involving hardware alerts, networks, and operating systems.
• Maintain accurate information in asset management, ticketing, and configuration tracking systems.
• Work with vendors and remote field technicians to diagnose hardware failures and coordinate part replacements and RMAs.
• Manage server lifecycle activities, including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination.
• Handle service provisioning updates and changes.
• Collect and verify asset data for accuracy and compliance.
• Submit and track media destruction requests and complete compliance documentation.
• Perform basic server network troubleshooting and configuration, including MAC addresses, subnets, and TCP/IP.
• Participate in an on-call rotation to address operational issues and incidents.
• Escalate unresolved or complex problems to senior Server Operations Engineers.
• Assist in developing and maintaining policies, procedures, and operational documentation.

Benefits

• Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
• Dental insurance through UHC Nationwide.
• Vision insurance through UHC.
• Flexible Spending Account for health and dependent care.
• Pre-tax commuter benefit for parking and transit, location-specific.
• Continuing education and professional development through platforms such as Udemy and Coursera.
• Corporate wellness program.
• Employee Assistance Program.
• Wellness Days.
• 401(k) plan.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Critical illness, critical hospital, and voluntary accident insurance.
• Tuition reimbursement, available after six months and capped.
• Paid Time Off, accrued and prorated, up to 120 hours annually.
• Paid holidays.
• Statutory leaves, paid time, and other ancillary benefits required under state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level