Server - In Room Dining
About The Position
This role involves taking hotel guests' drink and food orders, presenting food offerings, answering questions, and making recommendations. The server will assemble and deliver orders accurately and timely to guest rooms. Responsibilities also include maintaining a clean and stocked workstation, closing guest checks accurately, adhering to company policies, and handling guest complaints with discretion. The position requires a flexible schedule, including late nights, weekends, and holidays, as business operations demand. Other duties may be assigned as needed. Please note that this job description is not exhaustive and duties may change.
Requirements
- Must be 18 years of age to serve alcoholic beverages.
Responsibilities
- Take hotel guests’ drink and food orders.
- Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
- Assemble guest food and beverage orders in an accurate and timely manner.
- Deliver guest orders to their hotel room in a timely manner.
- Sweep hotel floors for service ware and return to kitchen.
- Ensure workstation is properly stocked, clean and IRD service tables are set up.
- Accurately and timely close guests checks and ensure proper room number and signature is recorded.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Perform other duties as assigned or reasonably requested by any member of management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
