Server - In Room Dining
Bally's Chicago•Baton Rouge, LA
•Onsite
About The Position
This role involves taking hotel guests' drink and food orders, presenting food offerings, assembling and delivering orders accurately and timely, and maintaining a clean and stocked workstation. The server will also handle guest checks, adhere to company policies, manage guest complaints, and work a flexible schedule including nights, weekends, and holidays. This job description is not exhaustive and duties may change.
Requirements
- Must be 18 years of age to serve alcoholic beverages.
Responsibilities
- Take hotel guests’ drink and food orders.
- Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
- Assemble guest food and beverage orders in an accurate and timely manner.
- Deliver guest orders to their hotel room in a timely manner.
- Sweep hotel floors for service ware and return to kitchen.
- Ensure workstation is properly stocked, clean and IRD service tables are set up.
- Accurately and timely close guests checks and ensure proper room number and signature is recorded.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
