In Room Dining Server

Peregrine Hospitality•Napa, CA

3d•$17•Onsite

About The Position

The In Room Dining Server/Order Taker is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner. This role requires adherence to the company’s Service culture – 4 Keys to creating guests for life. The position also involves actively participating in the team member referral program and acting as a Talent Ambassador for Silverado Resort. Participation in all resort-required meetings and trainings is mandatory. Maintaining high standards of personal appearance and grooming, including wearing the proper uniform/business attire and nametag, is essential. Compliance with Silverado Resort Standards and regulations to encourage safe and efficient resort operations is required.

Requirements

Responsible Beverage Service Certification (required by California Laws).
Food Handlers Certification (required by California Laws).
Must be 18 years of age to drive a golf cart.
Must be able to stand and work for extended periods of time during customary service hours.
Must be able to bend, stoop or reach as needed.
This role requires driving a golf cart.
Proof of identity and eligibility to work in the United States (confirmed through federal E-Verify system).

Nice To Haves

Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
Must participate in all resort required meetings and trainings.

Responsibilities

Prepare station in anticipation of the day’s business.
Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
Check VIP list and communicate orders to the kitchen and the next room service shift.
Set trays and tables according to established standards.
Deliver orders according to established standards.
Retrieve trays on a timely basis.
Maintain delivery cart clean and presentable.
Prepare and deliver amenities.
Replenish as needed.
Call all guests before delivery of order.
Perform opening and closing duties according to established side work checklist.
Conduct quality checks after each delivered order.
Have a thorough knowledge of menus and current specials and upsell items to guests.
Assist order taker in the answering of the telephone while maintaining the established standards.
Communicate guest needs to proper department.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.