Server - In Room Dining

Four Seasons Hotels and Resorts • Puerto Rico, TX

1d • Onsite

About The Position

The Server provides exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of the food & beverage menu offerings as well as information regarding preparation methods.

Requirements

• Previous experience in a server role, preferably in a resort or high-end dining establishment
• Strong customer service skills and a friendly demeanor
• Proficiency in both English and Spanish language
• Excellent communication and interpersonal abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Familiarity with menus, food items, and beverages, including cocktails and coffee drinks
• Attention to detail and a commitment to delivering exceptional service
• Basic knowledge of POS systems and cash handling
• Understanding of food safety and hygiene practices

Responsibilities

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
• Coordinate food timings
• Check completed kitchen orders with the guest’s original order
• Transport items to the guest table in a timely manner to ensure proper food quality
• Anticipate guest needs, ascertain satisfaction, and offer suggestions
• Respond urgently and appropriately to guest concerns and requests
• Properly and accurately close guest checks
• Process cash and credit card payments
• Properly settle voided checks or complimentary meals

Benefits

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed