Server/Bartender - (PM and Weekend Availability needed)

Hilton New Orleans Airport•Kenner, LA

About The Position

The Server/Bartender serves food and beverages by taking and delivering orders in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The role includes checking the station for proper setup and cleanliness, welcoming guests, explaining specials and promotions, recording and confirming orders, entering orders into the Point of Sale system, retrieving and verifying food from the kitchen, and delivering it with appropriate condiments. The Server/Bartender must comply with state, federal, and corporate liquor regulations, replenish beverages, check on guest satisfaction, promote desserts and specialty coffees, present checks, and process payments according to hotel procedures. Additional duties may include general cleaning, assisting with clearing and resetting tables, completing sidework such as replenishing condiments and restocking side stands, answering telephones, taking room-service orders, handling special requests, greeting and seating guests according to Hilton guidelines, and attending required meetings. The position requires knowledge of food and beverage service, guest relations, table settings, serviceware, and menu items; the ability to communicate in English and operate beverage and toast equipment and a Point of Sale system; and the ability to carry trays weighing up to 40 pounds through a crowded room throughout a shift.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, serviceware, and menu items.
English reading, writing, and speaking skills sufficient to understand menus and promotions, record orders, and communicate with guests.
Ability to remember, recite, and promote menu items.
Ability to carry trays weighing up to 40 pounds through a crowded room continuously throughout a shift.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn Point of Sale procedures for pre-checking orders and closing checks.
Must obtain a Louisiana Responsible Vendor Permit.

Nice To Haves

High school graduate or equivalent preferred.
Six months to one year of previous serving experience preferred.
Prior hospitality experience preferred.

Responsibilities

Check the station before, during, and after the shift for proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve orders from the kitchen, verify accuracy, and deliver them with appropriate condiments.
Follow applicable liquor regulations when serving alcoholic beverages.
Replenish beverages and check guests’ overall satisfaction.
Promote and serve desserts and specialty coffees upon request.
Present and process checks according to hotel procedures.
Perform assigned cleaning tasks and help clear and reset tables.
Complete sidework, including replenishing condiments and restocking side stands.
Answer telephones, take room-service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines as needed.
Attend required meetings.