Server Attendant

Maybourne Beverly Hills Hotel•Beverly Hills, CA

26d•$0 - $20

About The Position

The Server Attendant/Busser supports servers in delivering a 5-Star luxury dining experience while meeting hotel standards and ensuring guest satisfaction. The role provides quality service through positive, friendly interactions with guests and assistance with requests, feedback, table clearing and setup, polishing silverware and glassware, promptly cleaning spills and broken items, completing opening and closing duties, maintaining food safety and sanitation, checking on guests, and addressing complaints or escalating concerns to management. The position includes preparing and replenishing restaurant service stations; serving water, bread, coffee, tea, and other designated non-alcoholic beverages; assisting servers; transporting supplies and used wares; maintaining clean tables and service areas; and completing assigned setup, breakdown, and restocking duties. Attendants are expected to anticipate guest needs, respond promptly, maintain positive guest relations, follow departmental procedures and state liquor regulations, attend pre-shift meetings, and report to a supervisor before leaving duty. The work involves extended periods of standing and walking, frequent physical movement, handling service equipment and delicate items, and lifting and carrying trays and objects. Service may take place indoors and outdoors in fluctuating weather. The schedule must be flexible and may include split shifts, days, nights, weekends, and holidays.

Requirements

Experience providing excellent customer service in a fast-paced environment, with patience and a friendly, professional demeanor.
Strong active-listening skills.
Exceptional organization and time-management skills.
Positive attitude and ability to work under pressure and collaborate with bussers, cooks, and other staff.
Knowledge of food-service regulations and proper food and alcohol handling procedures.
Willingness to work flexible schedules, including days, nights, weekends, and holidays.
Ability to problem-solve and recover service misses.
Ability to perform high-quality work without supervision.
Ability to handle money accurately and operate a point-of-sale system.
High school diploma.
Ability to work in a fast-paced environment and deliver orders in a timely manner.

Nice To Haves

Experience in a luxury environment.
Experience in a 5-star Forbes restaurant.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Maintain service standards at a superior level and use equipment correctly and as intended.
Anticipate guest needs, respond promptly, maintain positive guest relations, and acknowledge guests.
Maintain knowledge of and comply with state liquor regulations.
Complete opening duties, including polishing silverware and glassware, setting tabletops, replenishing side stations, and cleaning trays.
Assist servers with assigned tasks.
Prepare and replenish water, tea, coffee, bread, beverage, condiment, and other service stations.
Check station assignments and complete assigned work; transport supplies from the storeroom to the restaurant.
Set up trash receptacles and breakdown areas; stock and polish side-station ware and fold napkins as needed.
Retrieve clean linen from Laundry and stock it in restaurants.
Attend daily pre-shift meetings with the service team and management.
Serve water, bread and butter, coffee, tea, and other designated non-alcoholic beverages according to service procedures; refill non-alcoholic beverages as required.
Remove soiled wares from tables, transport trays to breakdown areas, and separate wares and food according to procedures.
Monitor table cleanliness, add utensils and wares as directed, and clean and reset tables promptly after guests depart.
Respond to guest inquiries using knowledge of hotel services, features, and local attractions and activities.
Handle guest complaints and help ensure guest satisfaction to hotel standards.
Maintain cleanliness, sanitation, and organization of service areas; replenish wares throughout the shift.
Clean beverage equipment as assigned and take water bottles to stewarding for cleaning and sterilization.
Complete closing duties, including polishing wares, delivering trays to stewarding, replenishing side stations, storing furniture and reusable goods, breaking down food and beverage stations, restocking for the next service, transporting dirty linen to Laundry, and securing supplies.
Report to a supervisor before leaving duty and sign the tip sheet report at the end of the assigned shift, if applicable.
Exhibit a friendly, helpful, and courteous manner toward guests and employees.
Perform other duties assigned by hotel management.
Work a flexible schedule that may include split shifts, weekends, and holidays.