Server Assistant- 19 Steakhouse
About The Position
The Server Assistant is responsible for providing excellent service to both the internal and external customer. They are also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments. Responsible areas 19 Steak & Seafood. The Server Assistant: Always exhibits a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Responsible for learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server assistant functions, and for being able to answer general questions regarding the property. Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests. Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant. Inform guests of restaurant specials, feature items and personal favorites, and also become familiar with the menu Ensure dining and serving areas are set up and maintained according to standard. Responsible for ensuring all front of house is free of dirty dishes. Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees. Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests. Collect and report tips at the end of the assigned shift. Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. Transport dirty dishes to dishwashing area. Carry trays of food to tables. Assist kitchen personnel with the unloading and cleaning of bus tubs and carts. Discretely clear individual settings from guest tables as each course is completed. Provide additional settings, utensils and condiments as needed or requested. Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant. Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner. Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Consistent attendance at company/restaurant training programs as they are scheduled. Complete opening, closing and other side duties as assigned by the supervisors. Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers. Physically able to stand for an 8 hour shift, lift up to 50 lbs, and balance trays of dishes/glasses. Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. Perform all duties as assigned by management.
Requirements
- Demonstrated ability to communicate effectively in English
- Demonstrated ability to work in a high volume restaurant
- Must be at least 19 years of age
- At least 2-months on-the-job training or experience directly related to the accountabilities specified
Responsibilities
- Cleaning of dining areas, tables and server areas
- Setting tables with dishes, napkins, silverware, glassware and condiments
- Learning and being familiar with all of Boyd Gaming, Inc.’s room outlets, server assistant functions, and for being able to answer general questions regarding the property
- Guest interaction, explaining product, asking questions and building positive relationships with guests
- Maintaining complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant
- Informing guests of restaurant specials, feature items and personal favorites, and becoming familiar with the menu
- Ensuring dining and serving areas are set up and maintained according to standard
- Ensuring all front of house is free of dirty dishes
- Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees
- Abiding by all State, State Gaming, Federal and Corporate liquor Regulations, also pertaining to serving alcoholic beverages to minors and intoxicated guests
- Collecting and reporting tips at the end of the assigned shift
- Clearing, cleaning, stocking and setting up dining room tables and server stations to restaurant standards
- Transporting dirty dishes to dishwashing area
- Carrying trays of food to tables
- Assisting kitchen personnel with the unloading and cleaning of bus tubs and carts
- Discretely clearing individual settings from guest tables as each course is completed
- Providing additional settings, utensils and condiments as needed or requested
- Using and maintaining all assigned areas and equipment in a sanitary, safe and effective manner
- Observing and adhering to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment
- Consistent attendance at company/restaurant training programs as they are scheduled
- Completing opening, closing and other side duties as assigned by the supervisors
- Dealing with difficult guests in all types of business conditions and working harmoniously with coworkers
- Standing for an 8 hour shift, lifting up to 50 lbs, and balancing trays of dishes/glasses
- Performing all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards
- Performing all duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
