Server - Steakhouse

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

3d•Onsite

About The Position

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance with Hard Rock Hotel and Casino Sacramento at Fire Mountain's standards. Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center, “ by providing information on all aspects of Hard Rock Hotel and Casino Sacramento at Fire Mountain’s services and facilities. Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge. Ensures guest satisfaction through food quality checks and responsiveness to guest complaints. Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety. Anticipates, identifies, and provides for guest needs. Performs inventories and other duties as assigned. Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines. Attend and participate in meetings, completing follow-up as assigned Perform work regularly and predictably. Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned. Responsible for cleaning and sanitizing work and public spaces.

Requirements

Two months of on-the-job training or two years related serving experience.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Knowledge of food, beverage, and wine service.
Knowledge of table service procedures and table etiquette.
Excellent customer service skills.
Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with all levels of employees and guests.
Ability to restock needed materials and retrieve dropped items.
Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
Ability to take orders, recite specials, and point specific items out on the menu to customers.
Ability to use machines and equipment including, but not limited to: coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Responsibilities

Provides superior service to both internal and external customers.
Serves food and beverages in accordance with Hard Rock Hotel and Casino Sacramento at Fire Mountain's standards.
Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment.
Actively builds and retains guest relations and acts as a mentor to team members.
Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
Acts as a “walking information center,” providing information on all aspects of Hard Rock Hotel and Casino Sacramento at Fire Mountain’s services and facilities.
Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
Anticipates, identifies, and provides for guest needs.
Performs inventories and other duties as assigned.
Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
Attends and participates in meetings, completing follow-up as assigned.
Performs work regularly and predictably.
Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
Responsible for cleaning and sanitizing work and public spaces.