Red Oak Server Assistant

Downstream Casino Resort•Quapaw, OK

3d•Onsite

About The Position

The Red Oak Server Assistant is responsible for ensuring all tables are properly set and maintained throughout service. This role requires a strong understanding of restaurant operations, including menu items, food preparation, service standards, and bar concepts. The Server Assistant will supply the dining room with clean service ware, assist servers with guest needs, and maintain the cleanliness and organization of the dining area. They must be attentive to guests, possess a keen sense of timing, and be proactive in promoting casino events. Additionally, they must adhere to department uniform and grooming standards, and maintain ethical conduct in accordance with company policies.

Requirements

Must be at least 21 years of age.
Ability to communicate effectively and establish and maintain effective working relationships with guests, staff, and management.
Must possess a pleasant personality, as well as present a neat and professional appearance.
Requires excellent interpersonal and communication skills.
Basic knowledge of upscale food and beverage products and service standards.
Work requires professional interactions with customers, Tribal members, and co-workers.
Must be able to read, write, speak, and understand English.
Must be able to multitask on multiple levels.
Must be approved for and maintain a valid gaming license and liquor license.
Work nights, weekends, and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Must be able to maneuver to all areas of the casino.
Respond to visual and aural cues.
Read, write, speak, and understand English.
Operate in mentally and physically stressful situations.
Must be able to bend, twist, turn, push, and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. or more repeatedly.
Able to use hand motions when preparing and pouring all types of drinks for customers and servers.
Able to use hand motions when cleaning and wiping bar areas.
Able to bend, pull and carry bar stock to and from refrigerators and cabinets.

Nice To Haves

1 – 2 years prior bussing or food runner experience preferred.

Responsibilities

Make sure all tables are set completely both before and after shift.
Maintain tables throughout service, clearing dishes between courses and empty glassware, as necessary.
Supplies the dining room and individual guest tables with clean China, silverware, glassware, utensils, linen, etc.
Assist food servers in service of complimentary Water, Tribal Corn Soup, and Bread service.
Change tablecloth and reset tables as quickly as possible after guests leave the restaurant.
Moves tables throughout the dining room to be able to set up and accommodate the need of the reservations.
Prepare sections and side stations, i.e., make sure tables are cleaned and set properly.
Monitors tables closely and is attentive to guests’ needs. Remains attentive to the needs and requests of the customers during their visit.
Be knowledgeable and proactive in promoting casino events and programs.
Meet department uniform, appearance, and grooming requirements.
Removes dirty dishes, soiled linens, glassware and silver from table and counter tops, then carries items back to the dishwashing area.
Refills water glasses and coffee upon request of guests.
Resets the tables and performs other related duties as requested by Food Server.
Assist Food Server with wine service or preparation as needed.
Adheres to regulatory, departmental, and company policies in an ethical manner.