Server Assistant, Gordon Ramsay Steak, Part-time

Caesars Entertainment•Kansas City, MO

2d•Onsite

About The Position

The Server Assistant supports food and beverage service at Gordon Ramsay Steak, providing prompt, courteous service to casino guests while helping servers and captains maintain an attentive, polished dining experience. The role includes preparing and maintaining tables, dining-room areas, and service stations; assisting with food and beverage service; and responding to guest needs throughout service. The assistant may also work as a food runner on a rotational basis or primarily as a food runner during some shifts. The position requires a professional appearance and demeanor, attention to detail, knowledge of restaurant service standards, and the ability to work collaboratively in a fast-paced, high-volume environment. The schedule may vary according to business needs and includes any day or shift, weekends, holidays, and overtime as needed.

Requirements

Ability to read, write, and understand English.
Ability to communicate effectively and establish and maintain positive working relationships with guests, coworkers, staff, and management.
Ability to work individually and collaboratively as part of a team.
Ability to work in a loud, fast-paced, high-volume environment, handle multiple tasks under time constraints, and interact constantly with the public.
Ability to stand for extended periods and to frequently stand, walk, bend, reach, stoop, push, and pull throughout a shift.
Ability to repeatedly bend, twist, turn, push, pull, lift, and carry 50 pounds or more above or below shoulder level.
Visual ability to provide guest service accurately.
Ability to work any day of the week and any shift, including weekends and holidays; shifts may vary according to business needs.
Must be at least 21 years of age.
High school diploma or equivalent required.
Must obtain a Food Handlers certificate from the County Health Department.
Must pass a background check.
Must report to work with a neat, professional appearance, well-groomed hair, and appropriate personal hygiene.
Must understand and comply with policies, procedures, service expectations, job descriptions, daily memorandums, chemical labels, and other instructions.
Must meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Must demonstrate integrity and recognize standards required in a regulated business.
Requires excellent interpersonal and communication skills and professional interactions with customers, the public, and coworkers.

Nice To Haves

One to two years of prior bussing or food runner experience is preferred.
Basic knowledge of upscale food and beverage products and service standards.
Attention to detail and ability to adhere to standards in a gourmet dining atmosphere.

Responsibilities

Arrive on time with regular and predictable attendance, wearing a clean uniform, required name tag, ID, licenses, and slip-resistant shoes.
Greet guests and team members warmly and professionally, acknowledge guests promptly, and support the restaurant's Family Style Service culture.
Maintain knowledge of restaurant menu items, food preparation, service standards, and bar concepts.
Supply dining-room tables and areas with clean china, silverware, glassware, utensils, condiments, and paper supplies.
Set tables completely before and after shifts, prepare sections and side stations, and reset tables promptly after guests leave.
Clear dirty dishes, soiled linen, glassware, and silverware from tables and countertops; scrape and clear dishes at side stations.
Maintain tables during service by clearing dishes between courses, removing empty glassware, refreshing flatware, and attending to guest needs.
Polish glassware and service items, prepare silverware neatly at tables, and clean the area after preparation.
Assist with complimentary bottled water and bread service, serve coffee, hot tea, and other non-alcoholic beverages, and refill beverages as needed.
Assist servers with carrying dining-room items and serving food in a timely manner; check that food orders are correct before serving.
Carry one plate in each hand without tray service.
Run food on a rotational basis and, at times, serve primarily as a food runner for a shift.
Move tables as needed to accommodate reservations and dining-room setup requirements.
Complete station side work, stock service stations, and prepare supplies and stock for the shift and closing side work for the next shift.
Maintain the cleanliness and appearance of workstations and dining-room areas in accordance with county health and department service standards.
Maintain a professional demeanor and coordinate with servers, captains, and other team members.
Adjust the timing of service discreetly as needed and return to assigned tables periodically to provide additional service.
Promote casino events, property services, and promotional campaigns.
Follow applicable safety procedures, standard operating procedures, regulatory requirements, and company and departmental policies.
Handle intoxicated guests professionally and in accordance with policy.
Perform other related duties as assigned or requested.