Server Assistant, Gordon Ramsay Steak, Part-time

Caesars Entertainment•Kansas City, KS

15h

About The Position

The Server Assistant supports restaurant service at Gordon Ramsay Steak by preparing dining areas and service stations, maintaining tables, assisting servers and captains, and providing attentive, courteous service to guests. The role requires knowledge of restaurant offerings and service standards, a professional demeanor, and the ability to work effectively in a busy, high-volume dining environment. The schedule may vary with business needs and includes nights, weekends, holidays, and overtime as needed.

Requirements

Ability to read, write, and understand English.
Ability to communicate effectively and maintain positive working relationships with guests, coworkers, and management.
Must pass the required background check.
Must be at least 21 years of age.
High school diploma or equivalent required.
Must obtain a Food Handlers certificate from the County Health Department.
Must report to work in a neat, clean uniform with slip-resistant shoes; well-groomed hair and personal hygiene are essential.
Basic knowledge of upscale food and beverage products and service standards.
Knowledge of and compliance with policies, procedures, service expectations, job descriptions, daily memorandums, chemical labels, and other instructions.
Ability to work independently and as part of a team.
Ability to work in a loud, fast-paced, high-volume environment, handle multiple tasks under time constraints, and interact continuously with the public.
Ability to work any day of the week and any shift, including weekends and holidays; shifts may vary based on business needs.
Ability to stand for extended periods and frequently stand, walk, bend, reach, stoop, twist, turn, push, and pull throughout a shift.
Ability to lift and carry at least 50 pounds repeatedly, including above and below shoulder level.
Visual ability needed to provide accurate guest service.
Ability to uphold and demonstrate the highest level of integrity and recognize standards required in a regulated business.
Professional interactions with customers, the public, and coworkers; excellent interpersonal and communication skills.

Nice To Haves

1–2 years of prior bussing or food runner experience.
Attention to detail and ability to adhere to standards in a gourmet dining atmosphere.

Responsibilities

Arrive on time in a clean uniform with required identification and licenses, and maintain regular, predictable attendance.
Greet guests and team members warmly and professionally and acknowledge customers promptly.
Prepare dining sections and side stations; ensure tables are clean and fully set before service and reset them promptly after guests leave.
Stock dining areas and tables with clean china, silverware, glassware, utensils, condiments, paper supplies, and other service items.
Clear dirty dishes, linens, glassware, and silverware from tables and countertops; scrape dishes at side stations and keep areas free of debris.
Maintain tables during service, clear dishes between courses, refresh flatware, and monitor and respond to guests’ needs.
Assist servers with bottled water, bread, food, and beverage service, including coffee, hot tea, and other non-alcoholic beverages.
Check food orders for accuracy before serving and carry one plate per hand without tray service.
Run food on a rotational basis and, at times, serve primarily as a food runner for the shift.
Polish glassware and service items and prepare silverware neatly and promptly at tables; clean the area afterward.
Move tables to accommodate reservations and dining-room needs.
Complete station side work, stock service stations, and prepare supplies for the shift and closing side work for the next shift.
Provide prompt and courteous food and beverage service, using sound timing and discretion to adjust the pace of service.
Maintain the work station’s appearance in accordance with county health and department service standards.
Promote casino events, property services, and promotional campaigns.
Follow safety procedures, standard operating procedures, policies, service expectations, and applicable regulatory, departmental, and company requirements.
Handle intoxicated guests professionally and according to policy.
Perform other related duties as assigned or requested.