Server Assistant/Food Runner - Sotogrande PT

CoralTree Hospitality • Fort Lauderdale, FL

9d • Onsite

About The Position

Pier Sixty-Six Resort, a prominent hospitality establishment in South Florida, has reopened in Fort Lauderdale. This luxury resort spans 32 acres of waterfront property and features 325 guest rooms, suites, and villas, alongside 91 Private Resort Residences. The resort boasts 12 restaurants and lounges, a spa, multiple pool options, and a waterfront promenade with retail and dining. The environment is designed for inspiration and relaxation, offering exceptional service and refined touches. The resort employs over 600 team members dedicated to creating memorable experiences and providing stellar service. Pier Sixty-Six aims to foster a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on individual employee welfare and well-being. The resort is seeking dedicated, energetic, and polished hospitality professionals eager for growth, offering competitive wages, comprehensive benefits, and a respectful work culture. This specific opportunity is for a Server Assistant/Food Runner to join the team, contributing to distinct and authentic guest experiences by greeting guests, running food orders, maintaining cleanliness, and ensuring guest satisfaction. The role involves using initiative to create magical guest interactions. Reporting to the General Manager, the Server Assistant/Food Runner is crucial for supporting restaurant operations through cleanliness, efficiency, and guest satisfaction, ensuring a seamless dining experience.

Requirements

• Previous experience in a restaurant or hospitality setting preferred.
• Strong work ethic and dedication to providing exceptional service.
• Ability to work effectively in a fast-paced environment and multitask with ease.
• Flexibility to work varying shifts, including days, evenings, weekends, and holidays, as needed.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Ability to work under variable temperature conditions.
• Must have a current Food Handlers card.
• Previous food running, busser, server assistant experience in a professional setting is preferred.

Nice To Haves

• Energetic, enthusiastic, and motivated individual
• High School Diploma or GED recommended.
• Some College experience or Degree recommended.

Responsibilities

• Set and maintain tables according to established standards, ensuring they are clean, properly arranged, and fully equipped with necessary items such as utensils, glassware, and condiments.
• Support servers by clearing and resetting tables promptly, removing used dishes, glassware, and utensils, and replenishing supplies as needed to ensure a smooth and efficient dining experience.
• Interact with guests in a friendly and courteous manner, assisting with any requests or inquiries they may have and ensuring their needs are addressed to enhance their dining experience.
• Monitor and maintain the cleanliness and appearance of the dining area, including floors, furniture, and fixtures, to uphold high standards of cleanliness and presentation.
• Work closely with restaurant servers, hosts, and kitchen staff to coordinate table turnover, communicate guest needs, and ensure efficient service delivery.
• Assist with beverage service, including refilling water glasses and delivering beverages to tables, to support the overall service flow and enhance guest satisfaction.
• Pay close attention to detail in all aspects of table setup and maintenance, ensuring that tables are impeccably presented, and guest expectations are consistently met or exceeded.
• Adhere to all resort policies, procedures, and hygiene standards, including food safety guidelines, to maintain a safe and sanitary dining environment for guests and staff.
• Participate in updated training for the bar and menu items.
• Notify Supervisors immediately of any product shortages or out-of-stock items.
• Have a working knowledge of draft beer systems and how to properly change a keg.
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to resort standards.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Deliver food to guests promptly, accurately, and according to established service standards.
• Verify all food leaving the kitchen for accuracy, presentation, and proper modifications before delivery.
• Communicate effectively with the kitchen, servers, bartenders, and management to ensure seamless service.
• Announce and describe dishes to guests upon delivery when appropriate.
• Maintain cleanliness and organization of expo stations, service areas, and dining room.
• Ensure all food is handled safely and in accordance with food safety and sanitation standards.
• Monitor ticket times and assist in maintaining efficient food flow from the kitchen to the dining room.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED