Server Assistant/Busperson

Nemacolin Career•Farmington, PA

21h•Onsite

About The Position

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Requirements

Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time.
Must be able to speak the English language fluently.
Ability to lift at least 15lbs.
Must be able to handle high-pressure situations.
Customer service experience preferred; Restaurant experience a plus.
Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Nice To Haves

Customer service experience preferred
Restaurant experience a plus
Strong understanding of hospitality industry helpful

Responsibilities

Responsible for actively building & retaining guest relations, acting as a direct support to servers throughout service, contributing to the guest experience
Serves guests in a variety of environments, providing tasks such as but not limited to water & bread service
Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
Following all SOPs & SOS, resort standards & guest expectations, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interaction & verbiage.
Strong preparation skills – including but not limited to setting up workspace for shift, following health regulations & best practices, preparing sidework stations, folding napkins, & safely & accurately maintaining daily sidework throughout service
Creates & maintains a clean work environment, including but not limited to specific outlet & outlying areas, the dining room & guest view spaces
Maintaining accurate menu knowledge of cocktails, liquor, beer, wine & food menus, including but not limited to allergens.
Assist other associates during service, as needed, such as food runners & hosts
Has the ability to operate the RMS – sevenrooms application, to assist with seating guests, if needed
Notify management of hazardous conditions
Obtain & maintain a RAMP certificate, adhering to the safety regulations & laws set by the state regarding alcohol management & service
Excellent communication skills and relationship building with the serving staff & the guests.
Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community