Server Administrator

Administrative Office of the Courts•Olympia, WA

13d•Hybrid

About The Position

Responsible for assisting with the operation and support of Core Systems, such as Active Directory, Azure/Entra ID, Exchange, M365 Administration, On-Premises Microsoft Server platforms, and other Core Systems. Performs common daily tasks, including monitoring/responding to ticketing requests, responding to system alerts, processing access control requests, new user creation, documentation with or without the direction of senior team members, and other routine work as directed by the Core Systems supervisor. This is a journey-level position that works within a team supporting the administration of multiple systems including regular after-hour and weekend support to ensure 24/7/365 availability in a 99.999% uptime environment. This position has limited decision-making responsibility and completes routine tasks independently using established system administration techniques. Work products are subject to review and approval by more senior server administrators, supervisors, or managers.

Requirements

A bachelor’s degree in information technology, computer science or closely related field, AND: Four (4) years of experience in a complex information technology environment to include at least two of the following: Three (3) years of experience working specifically in the area of Windows Active Directory Administration.
Three (3) years of experience working specifically with device management software, such as Intune.
Three (3) years of experience working specifically in the area of M365 administration.
One or more widely recognized certifications, such as: CompTIA A+.

Nice To Haves

Possess working knowledge of key system utilities and applications, such as the ones below: Active Directory and/or Entra ID Group Policy and/or other policy governing tools Microsoft Operating Systems, such as Server2019 or higher Microsoft Office 365 End Point Central, Intune, and/or other device management software Print Server administration Working knowledge of File Server administration Working knowledge of common Exchange related tasks, such as: User and Shared Mailbox creation/modification Distribution List creation/modification Working knowledge of VMWare administration or similar virtualization platforms
Able to prioritize workload, with assistance from supervisor as needed
Skilled in independently learning new software and concepts
Ability to think critically in decision-making and problem-solving situations
Ability to communicate effectively, both orally and in writing
Proficient in utilizing Microsoft365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others
Ability to create written materials and presentations under guidance from senior team members
Ability to develop and maintain good working relationships with peers to enhance and encourage collaboration on work products

Responsibilities

Support daily operations including monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades, performance monitoring, tuning, and resolving incidents within Service Level Agreements.
Regularly seek out and evaluate security risks.
Evaluate software products for accuracy, business impact, and potential problems to ensure the best product is used for AOC business needs.
Create and manage virtual machines under guidance from senior team members.
Create and manage Active Directory resources under guidance from senior team members.
Create, modify, and/or support SharePoint sites and Team groups.
Assist with monthly patching of on-premises VMs.
Create, modify, and/or delete Mailboxes.
Administer file share access requests, under guidance from senior team members.
Assist with maintenance and daily operation for diverse enterprise messaging systems, such as Exchange, Teams, ListServ, etc.
Continuously develop own knowledge of AOC Infrastructure through collaboration and self-driven research.
Assist various teams with administration of various COTS applications.
Perform basic troubleshooting and problem resolution to ensure reliability of common applications/services.
Learn and utilize support products to minimize negative business impact and provide the highest level of productivity.
Assist in creating processes and/or documentation that targets varying audiences.
Performs other work as assigned.