Serial Life Quality Manager

Stellantis•Auburn Hills, MI

10d

About The Position

The Serial Life Quality Manager (SLQM) drives continuous improvement in vehicle warranty quality, focusing on reducing current production issue failure rates, lowering warranty costs, minimizing warranty claims, and improving customer satisfaction. The position has a direct impact on Stellantis propulsion systems quality and works closely with global and regional quality, manufacturing quality, supplier quality engineering, and cross-car-line project engineering teams. The SLQM aligns quality objectives with the propulsion systems roadmap and develops a quality convergence plan to meet those objectives, reinforced by established quality processes. The role applies system-level knowledge and systemic approaches to improve vehicle quality.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or an equivalent technical degree.
8 or more years of experience in quality, project management, or product development V-Cycle.
2 or more years of experience with field warranty quality.
Proficiency in quality tools, methodologies, and customer claim management.
Knowledge of problem solving, quality processes, product design (system and architecture), manufacturing quality, supplier quality, and project management.
Ability to understand, communicate, and articulate quality issues to align teams and prevent misunderstanding.
Ability to look beyond day-to-day operations and apply lessons learned across programs.
Deep knowledge of risk management and ability to make informed, prompt decisions under uncertainty.
Ability to understand different functional perspectives and guide issue resolution.
Ability to remain flexible and calm when priorities or initiatives shift, and adjust to customer needs.

Nice To Haves

Proficiency in quality tools and methodologies such as APQP, DFSS, 8D, Six Sigma, RPS (Reactive Problem Solving), Shainin System / Red X, and KT (Kepner Tregoe).
Experience in vehicle, engine, or transmission plant operations.
Intermediate to advanced AI or Copilot user experience.
Master Black Belt certification.

Responsibilities

Ensure achievement of propulsion systems quality objectives.
Provide executive-level quality reports to leadership.
Propose technical solutions for application in mass production and the field.
Lead Quality Improvement Team (QIT) activities to drive warranty improvement.
Contribute to the quality survey Things Gone Wrong (TGW) improvement plan.
Assist engineers with vehicle issue diagnosis and root cause analysis.
Lead the issue management and resolution process precisely, accurately, and in a timely manner.
Apply systemic approaches to quality issues using required system-level knowledge.
Collaborate with global quality, regional quality, manufacturing quality, supplier quality engineering, and cross-car-line project engineering teams.
Align quality objectives with the propulsion systems roadmap and build a quality convergence plan.