Serial Life Quality Manager

Stellantis • Auburn Hills, MI

9d

About The Position

The Serial Life Quality Manager (SLQM) drives continuous improvement in vehicle warranty quality for propulsion systems. The role focuses on reducing current-production issue failure rates, lowering warranty costs, minimizing warranty claims, and improving customer satisfaction. It has a direct impact on propulsion systems quality through close collaboration with global and regional quality teams, manufacturing quality, supplier quality engineering, and cross-car-line project engineering.

The SLQM aligns quality objectives with the propulsion systems roadmap and develops a quality convergence plan supported by established quality processes. The role leads warranty improvement activities, helps resolve vehicle issues, and applies system-level knowledge and systematic approaches to improve vehicle quality.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• At least 8 years of experience in quality, project management, or product development V-Cycle.
• At least 2 years of experience with field warranty quality.
• Proficiency in quality tools, methodologies, and customer claim management.
• Ability to understand, communicate, and articulate quality issues to align teams and prevent misunderstanding.
• Capacity to look beyond day-to-day operations and use lessons learned across programs.
• Deep knowledge of risk management to make informed, prompt decisions under uncertainty.
• Understanding of different functional areas’ perspectives to guide issue resolution.
• Ability to remain flexible and calm when priorities or initiatives shift.
• Ability to adjust swiftly based on customer needs.

Nice To Haves

• Proficiency in quality tools and methodologies such as APQP, DFSS, 8D, Six Sigma, RPS (Reactive Problem Solving), Shainin System / Red X, and KT (Kepner Tregoe).
• Experience in vehicle, engine, or transmission plant operations.
• Intermediate to advanced AI or Copilot user experience.
• Master Black Belt certification.
• Technical expertise in problem solving, quality processes, product design (system and architecture), manufacturing quality, supplier quality, and project management.

Responsibilities

• Ensure achievement of propulsion systems quality objectives.
• Provide executive-level quality reports to leadership.
• Propose technical solutions for application in mass production and the field.
• Drive warranty improvement by leading Quality Improvement Team (QIT) activities.
• Contribute to the quality survey Things Gone Wrong (TGW) improvement plan.
• Assist engineers with vehicle issue diagnosis and root cause analysis.
• Lead issue management and resolution in a precise, accurate, and timely manner.
• Apply systemic approaches to quality issues using required system-level knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior