Serial Life Quality Manager

Stellantis • Auburn Hills, MI

9d

About The Position

The Serial Life Quality Manager (SLQM) contributes to and drives continuous improvements in vehicle warranty quality objectives. These include reducing current production issue failure rates, lowering warranty costs, minimizing warranty claims, and improving customer satisfaction. The role has an immediate and visible impact on Stellantis propulsion systems quality through close collaboration with global and regional quality, manufacturing quality, supplier quality engineering, and cross-car-line project engineering teams.

The SLQM aligns and adapts quality objectives to the propulsion systems roadmap, builds a quality convergence plan to meet those objectives, and reinforces the plan through a well-defined quality process. The position plays a pivotal role in enhancing vehicle quality.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• At least 8 years of experience in quality, project management, or product development V-Cycle.
• At least 2 years of experience with field warranty quality.
• Proficiency in quality tools, methodologies, and customer claim management.
• Ability to understand, communicate, and articulate quality issues to align teams and prevent misunderstanding.
• Ability to look beyond day-to-day operations and apply lessons learned across programs.
• Deep knowledge of risk management and ability to make informed, prompt decisions under uncertainty.
• Understanding of different functional areas’ perspectives to guide issue resolution.
• Flexibility and composure when priorities or initiatives shift.
• Ability to adjust swiftly to customer needs.

Nice To Haves

• Proficiency in quality tools and methodologies such as APQP, DFSS, 8D, Six Sigma, RPS (Reactive Problem Solving), Shainin System / Red X, and KT (Kepner Tregoe).
• Experience in vehicle, engine, or transmission plant operations.
• Intermediate to advanced AI or Copilot user experience.
• Master Black Belt certification.

Responsibilities

• Ensure achievement of propulsion systems quality objectives.
• Provide executive-level quality reports to leadership.
• Propose technical solutions for application in mass production and in the field.
• Drive warranty improvement by leading Quality Improvement Team (QIT) activities.
• Contribute to the quality survey Things Gone Wrong (TGW) improvement plan.
• Assist engineers with vehicle issue diagnosis and root cause analysis.
• Lead issue management and resolution processes precisely, accurately, and in a timely manner.
• Apply systemic approaches to quality issues requiring system-level knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior