Serial Life Quality Manager

Stellantis • Auburn Hills, MI

10d

About The Position

The Serial Life Quality Manager (SLQM) drives continuous improvements in vehicle warranty quality, focusing on reducing current production issue failure rates and warranty costs, minimizing warranty claims, and improving customer satisfaction. The role has a direct impact on Stellantis propulsion systems quality and works closely with global and regional quality teams, manufacturing quality, supplier quality engineering, and cross-car-line project engineering.

The SLQM aligns and adapts quality objectives to the propulsion systems roadmap and develops a quality convergence plan to achieve those objectives, reinforced by established quality processes. The position plays a key role in improving vehicle quality.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• At least 8 years of experience in quality, project management, or product development V-Cycle.
• At least 2 years of experience with field warranty quality.
• Proficiency in quality tools, methodologies, and customer claim management.
• Knowledge of problem solving, quality processes, product design (system and architecture), manufacturing quality, supplier quality, and project management.
• Ability to communicate and articulate quality issues to align teams and prevent misunderstanding.
• Ability to see beyond day-to-day operations and apply lessons learned across programs.
• Risk management knowledge to make informed, timely decisions under uncertainty.
• Ability to understand different functional perspectives and guide issue resolution.
• Flexibility and composure when priorities or initiatives shift, and ability to adjust to customer needs.

Nice To Haves

• Proficiency in quality tools and methodologies such as APQP, DFSS, 8D, Six Sigma, RPS (Reactive Problem Solving), Shainin System/Red X, or KT (Kepner Tregoe).
• Experience in vehicle, engine, or transmission plant operations.
• Intermediate to advanced AI or Copilot user experience.
• Master Black Belt certification.

Responsibilities

• Ensure achievement of propulsion systems quality objectives.
• Provide executive-level quality reports to leadership.
• Propose technical solutions for application in mass production and the field.
• Drive warranty improvement by leading Quality Improvement Team (QIT) activities.
• Contribute to the quality survey Things Gone Wrong (TGW) improvement plan.
• Assist engineers with vehicle issue diagnosis and root cause analysis.
• Lead issue management and resolution accurately and promptly.
• Apply systemic approaches to quality issues requiring system-level knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager