Separations Field Application Specialist (RTP)

Sartorius

15h•Remote

About The Position

The Separations Field Application Specialist ensures the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio, including NFF, TFF, and UF/DF. The role provides product expertise, application knowledge, and technical support throughout customer processes, and supports Sales with product positioning, presentations, demonstrations, and trials. The territory focuses primarily on Raleigh, Durham, and the RTP area, with occasional support in Georgia, Florida, Tennessee, and Puerto Rico. The ideal candidate is located in the RTP area. This is a customer-facing role involving more than 50% travel, predominantly day trips with overnight travel as needed. The position includes a bonus and auto allowance.

Requirements

Bachelor’s degree in biological engineering, biotechnology, or another life-sciences-related field, or equivalent demonstrated professional experience.
At least 3 years of experience in process development, MSAT, or bioprocessing in biotechnology, a biopharmaceutical industry, or a CDMO manufacturing environment, or field experience in a similar role.
In-depth knowledge of TFF, UF/MF/DF, NFF, viral filtration, and clarification products, including experience with optimization and successful process scaling.
Ability to troubleshoot technical and application-related issues in customer environments.
Hands-on technical capability with demonstrations, trials, evaluations, and customer training, and ability to document findings, outcomes, and recommendations in a structured manner.
Ability to collaborate effectively across Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
Strong customer orientation and ability to translate customer needs into effective application solutions.
Strong communication and presentation skills, including the ability to explain technical value to diverse stakeholders.
Proven software skills, such as Microsoft Office.
Ability to lift approximately 50 pounds.
Willingness to travel more than 50%; travel is predominantly day trips, but overnight trips are required as needed, and the requirement may change based on customer and internal business needs.
Identification with Sartorius’ core values: Sustainability, Openness, and Enjoyment.

Nice To Haves

Master’s degree.
Familiarity with life-science application experiment technology and a good understanding of current hot research topics.

Responsibilities

Support Sales on existing products through presentations, demonstrations, and application studies, and support new products with Product Management through beta-site testing and demonstrations.
Support sales target achievement for the assigned Separations product line and grow market share in the defined region.
Support customers’ process and URS analysis, and generate application trials to help design optimized products that meet application requirements.
Conduct product trials and demonstrations, achieve intended results, and prepare trial reports for customers, Sales, and application teams.
Provide proactive technical support, respond to inquiries, and resolve product implementation problems in the field.
Support the Quality department’s complaint process by troubleshooting and analyzing customer processes to help investigate and resolve complaints.
Collect, compile, verify, and analyze product performance data and customer feedback to identify features that may need to change to meet customer needs.
Report competitor products and feedback to application specialist management and product management.
Provide basic product training to internal Sales teams and dealers, and conduct external customer workshops and seminars.
Collaborate with stakeholders to define trial scope and acceptance criteria and prepare professional trial reports.

Benefits

Bonus and auto allowance.
Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Mentoring, leadership programs, and internal seminars.
Comprehensive onboarding, including a virtual online platform.
Medical plan options, dental insurance, vision insurance, Employee Assistance Program, and wellness programs.
401(k) with company match.
Health Savings Account, Flexible Spending Accounts for dependent care and healthcare, and a transportation commuter account.
Company-paid basic life insurance, AD&D, Employee Assistance Program, family planning and women’s health benefits, and Health Advocate.
Optional supplemental life insurance, legal services, long-term and short-term disability insurance, critical illness insurance, and student loan tuition refinance service.