Field Application Specialist - Separations Technology, Virgina or Mayland
About The Position
The Field Application Specialist ensures the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF). The role provides product expertise, application knowledge, technical consultation, and customer-facing support throughout the customer lifecycle. It also supports Sales through product positioning, presentations, demonstrations, and trials. The position is field-based and primarily serves customers in Maryland and Virginia, with occasional coverage in Delaware, New Jersey, and Pennsylvania. The ideal candidate is located in Maryland or Virginia. The specialist supports customer evaluations and application assessments, recommends products and workflows based on process requirements, conducts trials and training, troubleshoots technical issues, contributes to opportunity development and competitive positioning, and shares field insights with Product Management and other stakeholders. The role also supports internal training, customer start-up operations, quality complaint investigations, and monthly territory reporting. This position includes a bonus and auto allowance. Sartorius describes itself as a global life science company whose technologies help translate scientific discoveries into medicine, and emphasizes sustainability, openness, enjoyment, international collaboration, and employee development.
Requirements
- Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
- At least 3 years of experience in process development, MSAT, bioprocessing in the biotechnology or biopharmaceutical industry, CDMO manufacturing, or field experience in a similar role.
- At least 1 year of in-depth knowledge of TFF, UF/MF/DF, NFF, viral filtration, and clarification products, including experience with optimization and process scaling.
- Ability to troubleshoot technical and application-related issues in customer environments.
- Hands-on technical capability with demonstrations, trials, evaluations, and customer training.
- Ability to document application findings, trial outcomes, and technical recommendations in a structured manner.
- Ability to collaborate across Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment.
- Customer orientation and ability to understand customer needs and translate them into effective application solutions.
- Strong communication and presentation skills, including the ability to articulate technical value to diverse stakeholders.
- Proven software skills, such as Microsoft Office.
- Willingness to travel more than 50% for a role heavily focused on external customers.
- Ability to lift up to 50 pounds.
- Identification with the company's core values: Sustainability, Openness, and Enjoyment.
Nice To Haves
- Master’s degree.
- Familiarity with life science application experiment technology.
- Understanding of current hot research topics.
- Experience with Salesforce, Tableau, and system control software.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations.
- Execute application trials, validations, proof-of-concept activities, and customer training; design, coordinate, and document customer-specific evaluations and onboarding plans and outcomes.
- Troubleshoot customer processes, resolve technical inquiries and product performance issues, and coordinate corrective actions with relevant functions.
- Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution recommendations.
- Capture and analyze customer feedback, application trends, competitive intelligence, field observations, trial outcomes, and product usage patterns; share recommendations with Product Management and relevant stakeholders.
- Support training of other Field Application Specialists and the Sales organization on assigned technologies and processes.
- Train customers on new technologies and support initial start-up operations.
- Support internal training opportunities for self and colleagues.
- Support the Quality Department's complaint process by troubleshooting and analyzing customer processes to assist investigation and resolution.
- Provide monthly reports on territory activity to management.
Benefits
- Bonus and auto allowance.
- Paid vacation, sick time, corporate holidays, and community service day.
- Flexible work schedules.
- Mentoring, leadership programs, and internal seminars.
- Comprehensive onboarding, including a virtual online platform.
- Medical plan options, dental insurance, vision insurance, Employee Assistance Program, and wellness programs.
- 401(k) with company match.
- Health Savings Account and Flexible Spending Accounts for dependent care and healthcare.
- Transportation commuter account.
- Company-paid basic life insurance, AD&D, EAP, family planning and women’s health support, and Health Advocate.
- Optional supplemental life insurance for employees, spouses, and dependents; legal services; LTD and STD; critical illness insurance; and student loan tuition refinance service.
- Smart buildings with current technology and equipment.
- Team support, international collaboration, and employee communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
