Separations Field Application Specialist - NJ/NYC Area

Sartorius•New York, NY

17h•Remote

About The Position

The Separations Field Application Specialist ensures successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio, including NFF, TFF, and UF/DF. The role provides product expertise, application knowledge, and technical support throughout the customer process, and supports Sales through product positioning, presentations, demonstrations, and trials. The territory is primarily Northern New Jersey, with occasional support in Delaware, New York, and Pennsylvania. The ideal candidate is based in the NYC/NJ area. The specialist supports existing and new products, customer application needs, sales targets, market share growth, troubleshooting, quality investigations, product feedback, training, and trial documentation. The role is heavily customer-facing and requires more than 50% travel, mainly day trips with overnight travel as needed. The position includes a bonus and auto allowance.

Requirements

Bachelor’s degree in biological engineering, biotechnology, or another life-sciences-related field, or equivalent demonstrated professional experience.
At least 3 years of experience in process development, MSAT, or bioprocessing in biotechnology, biopharmaceutical, or CDMO manufacturing environments, or field experience in a similar role.
In-depth knowledge of TFF, UF/MF/DF, NFF, viral filtration, and clarification products, with experience in optimization and successful process scaling.
Ability to troubleshoot technical and application-related issues in customer environments.
Hands-on technical capability with demonstrations, trials, evaluations, and customer training, and ability to document application findings, trial outcomes, and technical recommendations in a structured manner.
Ability to collaborate across Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
Strong customer orientation and ability to translate customer needs into effective application solutions.
Strong communication and presentation skills, including the ability to explain technical value to diverse stakeholders.
Proven software skills, such as Microsoft Office.
Ability to lift approximately 50 pounds.
Willingness to travel more than 50%; travel is predominantly day trips, with overnight travel required as needed, and may change based on customer and internal business needs.
Identification with Sartorius’ core values: Sustainability, Openness, and Enjoyment.

Nice To Haves

Master’s degree.
Familiarity with life-science application experiment technology and a good understanding of current hot research topics.

Responsibilities

Support Sales for existing products through presentations, demonstrations, and application studies, and support new products through beta-site testing and demonstrations in collaboration with Product Management.
Support sales target achievement for the assigned product line in the defined territory.
Support customers’ process and URS analysis and generate application trials to help design optimized products aligned with application requirements.
Conduct product trials and demonstrations, achieve intended results, and create reports for customers, Sales, and application teams.
Grow market share for the Separations product line in the defined region.
Provide proactive technical support, answer inquiries, and resolve customer implementation problems in the field.
Support the Quality department’s complaint process by troubleshooting and analyzing customer processes to aid investigation and resolution.
Collect, compile, verify, and analyze product performance data and customer feedback to identify features that may need to change to meet customer needs.
Report on competitors’ products and provide feedback to application specialist management and product management.
Provide basic product training to internal Sales teams and dealers, and conduct external customer workshops and seminars.
Collaborate with internal stakeholders to define trial scope and acceptance criteria and produce professional trial reports.

Benefits

Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Mentoring, leadership programs, and internal seminar offerings.
Comprehensive onboarding, including a virtual online platform.
Medical plans, dental and vision coverage, EAP, and wellness programs.
Basic life insurance and AD&D.
401(k) with generous company match.
HSA, healthcare and dependent-care FSA, and transportation commuter account.
Family planning and women’s health benefits, and Health Advocate.
Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
Bonus and auto allowance.