Sensei Cloud Apps Onboarding Manager

Carestream Dental

23h

About The Position

Sensei is seeking a hands-on, highly organized, and technical Sensei Cloud Apps (SCA) Onboarding Manager. This role is critical to our growth, acting as the primary liaison between our customers and internal product/development teams during the implementation phase. You will own the end-to-end onboarding journey for all customers, facilitating the transition from legacy software to Sensei Cloud and onboarding new customers. As a hands-on manager, you will directly handle client configurations, data migrations, and manage customer expectations, ensuring a seamless adoption experience.

Requirements

• 3+ years in a hands-on Customer Onboarding, Implementation, or Technical Support role within a SaaS environment.
• Proven experience in migrating users from legacy systems to new cloud solutions.
• Strong proficiency in configuring SaaS applications, understanding data mapping, and familiarity with APIs.
• Proven ability to manage multiple concurrent onboarding projects, setting clear milestones and managing client timelines.
• Exceptional verbal and written communication skills to manage stakeholder expectations and liaise with technical teams.
• A proactive approach to troubleshooting and finding "workarounds" to meet customer goals.

Nice To Haves

• Experience in dental/specialty practice management software.

Responsibilities

• Manage all SCA onboarding activities, including direct configuration of software, data migration from legacy systems, and setting up new users.
• Own the customer experience from post-sale to "go-live," serving as the main point of contact for customer expectations, timelines, and technical requirements.
• Work closely with product, engineering, and development teams to communicate customer needs, map out necessary customizations, and report bugs or feature gaps discovered during onboarding.
• Oversee the migration of data from legacy software to Sensei Cloud, ensuring data integrity and accuracy during the process.
• Develop and refine standardized onboarding workflows to improve efficiency, reduce time-to-value, and create a scalable onboarding process for future growth.
• Provide personalized training and create documentation to assist customers with adopting Sensei Cloud best practices.
• Act as the escalation point for complex technical onboarding issues, proactively identifying and eliminating roadblocks to ensure a smooth transition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level